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In august we got the following email:
Good news. You’re approved for nonprofit grants and discounts from Microsoft
Creutzfeldt - Jakob Foundation Israel is now part of the Microsoft Tech for Social Impact program. Follow these steps to get started.
Step 1:
Sign in to the Nonprofit Hub to explore the offers and grants available to your organization. The sign-in is at the upper right of the page.
Account name: [Moderator note: Personally Identifiable Information removed] @CJDFI.onmicrosoft.com
Step 2:
Identify which nonprofit offers or grants are best for your organization.
You’ll also find other guidance and demos:
Microsoft 365 Business Premium
Dynamics 365 Sales Enterprise
Power Apps
Azure
Step 3:
Add the required licenses that’ll allow your organization to operate various Microsoft products and services. These demos will show you how:
· Admin portal. Get educated about Microsoft licenses, compare them to find the right fit for your nonprofit, and finally, purchase your new licenses.
· Azure services portal. This guide will take you through the steps needed to set up and start using Azure.
Step 4:
Learn from the expertise of other nonprofits that are hands-on with Microsoft solutions. Click here to join other nonprofits in an open forum to ask questions, share your experience, and navigate emerging technology and use cases together as a community.
Still not sure where to start? If you have questions or want help choosing the offers that are right for you, please contact us.
Account information
Organization: Creutzfeldt - Jakob Foundation Israel
Account name:[Moderator note: Personally Identifiable Information removed] @CJDFI.onmicrosoft.com
I tried to activate it but it fails not recognising the account name.
please help
Thanks
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
the portal is the one on the welcome email:
https://nonprofit.microsoft.com/en-us/getting-started
User email provided is not recognized - see below screenshot
We were unable to provide an AI-generated response to your question. . .
ok - i will wait for a human generated reply
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Dear @Gilles Chekroun ,
Good day! Welcome to Microsoft Q&A forum!
To better understand the situation, could you please confirm a few details:
As an initial check, please try signing in again to:
Also, please kindly try the step-by-step instructions in this article: How do I access the Nonprofit Hub?
If the account is not recognized during sign-in, please provide a screenshot of the error message (with any sensitive information removed), as this will help me know whether the issue is related to the account name, tenant provisioning, or a sign-in configuration issue.
If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps.
Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!
Thank you for your time and patience.
i am using the provided link in the mail:
https://nonprofit.microsoft.com/en-us/getting-started
with the provided login email :
https://nonprofit.microsoft.com/en-us/getting-started
Dear @Gilles Chekroun ,
Thank you for providing the screenshot and additional information.
Based on the screenshot you shared earlier, Microsoft was unable to recognize the CJDFI.onmicrosoft.com account during sign-in.
As part of the investigation, I also verified whether the CJDFI.onmicrosoft.com tenant could be located within Microsoft Entra ID; however, the lookup returned "Tenant not found", which aligns with what you're seeing.
If the approval was received recently, I would recommend allowing up to 24-48 hours for any backend provisioning processes to complete and then attempting the sign-in again. Occasionally, there can be delays between tenant creation and full availability across Microsoft's services.
If the issue persists after 24-48 hours, the next recommended step would be to contact Microsoft for Nonprofits Support so that they can review the backend provisioning records and verify whether the nonprofit tenant was successfully created, provisioned under a different tenant name, or requires further assistance with activation. Relevant guidance for tenant access and recovery can be found in: How to Contact Nonprofit Support and Submit a Request
I appreciate your patience and look forward to your update.
Kind regards.
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