My outlook yesterday was fine,except today it said you need to update,so i did but think i updated to many micrsoft 365 how do i cancel registration number 1356250669RT0001

Brian Buck 0 Reputation points
2026-11-13T00:12:08.59+00:00

My outlook yesterday was fine,except today it said you need to update,so i did but think i updated to many micrsoft 365 how do i cancel registration number 1356250669RT0001. today date

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John DeV 171.7K Reputation points Independent Advisor
    2026-11-13T20:42:45.4533333+00:00

    No need to apologize. I understand the confusion.

    Unfortunately, I can't access your billing records directly, but you can review your purchase history here:

    https://account.microsoft.com/billing/orders

    Check whether you have multiple Microsoft 365 purchases for the dates you mentioned.

    If you find duplicate charges, contact Microsoft Billing Support to have them review the transactions and assist with any eligible refunds:

    You can contact a Microsoft support agent by following these steps:

    1. Go to the Microsoft Contact Support page: Microsoft Contact Support
    2. Select Microsoft 365.
    3. Click Get Home Support.
    4. In the box provided, type billing and press Enter.
    5. On the next page, scroll down and click Sign in to Contact Support.
    6. Sign in with the Microsoft account associated with your subscription.
    7. Click Contact Support
    8. Under Products and services, choose Microsoft 365 and Office.
    9. Under Category, select Manage my Subscription.
    10. Choose Chat with support agent in web browser to start a live chat with a Microsoft support representative.

    Since you only want one Microsoft 365 Premium subscription for personal use, they can also help ensure you keep the correct subscription and cancel any unwanted ones.

    I hope this helps!

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  2. Brian Buck 0 Reputation points
    2026-11-13T19:19:48.8733333+00:00
    1. Was prompted to purchase

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  3. Brian Buck 0 Reputation points
    2026-11-13T17:08:40.1866667+00:00
    1. yes I thought it was for a update,and becouse it never came up, I tried to down load others 365. Would you Please check my pass orders. I think I paid 3 times, Nov12 ,Oct45 & 16 . August Yes I want the 365 Prmium for the One User Only,not family, Thank you, sorry for my mess up.

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  4. John DeV 171.7K Reputation points Independent Advisor
    2026-11-13T00:49:03.9533333+00:00

    Hi, good day!

    There is currently a widespread outage affecting multiple Microsoft services, including Outlook and other Microsoft 365 services. This could be related to the issue you're experiencing.

    However, updating Outlook should not normally require purchasing or registering for another Microsoft 365 subscription.

    You can monitor the latest updates through Microsoft's official channels:

    Service Status: https://status.cloud.microsoft/

    Microsoft 365 Status on X: https://x.com/MSFT365Status

    Could you clarify whether you were asked to install an Outlook update or prompted to purchase or activate another Microsoft 365 subscription?

    Thank you for your patience.

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