I can't figure out how to sign into my 365 office account

Earl Coombs 0 Reputation points
2026-11-12T20:59:09.4366667+00:00

How do I sign into 365 office after I clicked reset?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
    2026-11-12T21:35:53.79+00:00

    Hi,

    Microsoft is currently experiencing a widespread service outage affecting several services, including Microsoft 365. Since the issue is on Microsoft's side, we will need to wait for them to resolve it.

    You can check for updates on the Microsoft Service Status page, though the site may also load slowly due to the ongoing disruption. Alternatively, you can follow Microsoft 365 Status on X for the latest announcements.

    Unfortunately, I do not have access to internal updates or an estimated time for when the services will be fully restored.

    We apologize for the inconvenience and appreciate your patience.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-12T21:00:55.8166667+00:00

    Open Outlook for Mac and add your personal Microsoft account again using Tools > Accounts > + Add Account.

    1. Open Outlook on your Mac.
    2. If a sign-in window appears immediately, enter your full Outlook.com, Hotmail, or Live email address.
    3. If no sign-in window appears:
      • On the Mac menu bar, select Tools.
      • Select Accounts.
      • Select + Add Account.
    4. Enter your personal Microsoft account email address and select Continue or Add Account.
    5. Enter the password for that Microsoft account and complete any verification request.
    6. Select Done. Outlook should then begin downloading your email. ^1^

    Use the personal Microsoft account option if Outlook asks whether this is a personal account or a work/school account.

    If the password is not accepted, first try signing in at https://account.microsoft.com. If that works, use the same email address and password in Outlook. If it does not, reset the password at https://account.live.com/password/reset, then add the account to Outlook again. ^2^

    References

    1. Add an Outlook.com or Microsoft 365 account in Outlook for Mac | Microsoft Support
    2. can't add office account to Mac as it says incorrect password too many times - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.