Additional storage for OneDrive

Because more than 48 hours have passed, verify that the purchase is completed under the same Microsoft account used for OneDrive, then contact Microsoft Support to correct the storage quota.^1^

1. Verify the purchase and account

1. Open Microsoft order history and sign in with the personal Microsoft account used for the purchase.
2. Find the storage order and check its status:
   • Completed or Redeemed: continue below.
   • In progress: the payment has not finished posting.
   • Missing entirely: try any other Microsoft account that may have been used for the purchase.

Microsoft documents these order statuses and notes that multiple-account users must sign in to the account associated with the purchase.^2^

3. While signed in to that same account, open Manage storage and refresh the page.
4. Check whether the increased quota appears there. Purchased storage normally appears within 24 hours; Microsoft directs customers to support if it remains missing after 48 hours.^1^

2. Contact Microsoft Support

Open Microsoft Support while signed in to the purchasing account. Choose the account, billing, or Microsoft 365 subscription option, then request chat or another available contact method.

Provide the agent with:

• The order number
• Purchase date
• Order status
• Microsoft account used for the purchase
• A screenshot of the OneDrive Manage storage page
• A request to check the provisioning of the OneDrive storage quota

Do not purchase the storage again while the completed order is being investigated.

For privacy, remove the order number from this public question if editing is available. Share it only through Microsoft’s private support channel.

References

1. Microsoft storage FAQs
2. View your Microsoft Store order history | Microsoft Support