Partner Center Employment Verification rejected after domain certificate upload — which documents are required?

For Employment Verification in Partner Center, the required proof is documentation that confirms the primary contact is an employee of the business and that the company domain belongs to the business.

Based on the documented requirements, accepted domain-related proof includes:

1. Domain ownership records, such as WHOIS
2. Domain purchase invoices or registry confirmation records
3. Current domain documentation from an authorized registrar that matches the partner account and includes:
   • business name
   • address
   • domain
   • purchase date
   • expiration date

A business license is listed as business verification evidence, not employment verification evidence. That explains why uploading only the business license would not satisfy Employment Verification.

A registrar-issued domain certificate can be sufficient only if it clearly shows the required matching details: business name, address, domain, and purchase and expiration dates, and it comes from an authorized registrar. If the certificate does not show all of those details, submit stronger domain ownership evidence such as:

1. A registrar invoice or renewal invoice
2. WHOIS/domain ownership records
3. Registry confirmation records

The verification is checking that the email domain belongs to the employer and that the primary contact is associated with that company. The guidance says the submitted documentation must match the Partner Center account information exactly, including legal name, business address, and domain. Spelling differences, abbreviations, or mismatched entity names and addresses can cause rejection.

The available guidance does not state that Action Center notification email routing to a personal mailbox causes Employment Verification rejection. What is explicitly required is that the primary contact email be a work account on the company domain and that the domain entered belongs to the company.

To proceed with limited appeal attempts left:

1. Go to Verification Summary and start the appeal only when Resolve or User Action Needed is shown.
2. Upload documents that directly address Employment Verification, not Business Verification.
3. Make sure the uploaded document exactly matches the Legal Info values for:
   • legal business name
   • business address
   • domain
4. Ensure the document is legible and official. Self-written documents, screenshots, and unofficial materials are not accepted for Partner Center verification appeals.
5. If the current registrar certificate does not include purchase and expiration dates or does not show the company name/address exactly, replace it with domain ownership records, registrar invoice, or registry confirmation records.

For escalation/manual review, the supported path is to submit an appeal in Partner Center. Appeals must be submitted by an eligible role: Global Admin, Compliance Admin, Account Admin (MAICPP-specific), or Manager/Owner for Developer. Up to three appeals can be submitted.

If role access is the blocker, a Global Admin, Account Admin, or User Management Admin can assign the required role in Account Settings > User Management, then the appeal can be started from Verification Summary on the Legal info page.

References:

• Understand the verification process in Partner Center
• Submit a verification appeal in Partner Center
• Verify your company account information
• Validate your business identity with PSTN operators using Know Your Customer