i do not have permissions to cancel my teams subscription

Hello @Sarah Player
Thank you for reaching out.

I would like to clarify that Microsoft offers two different types of accounts:

-Personal Microsoft account: Typically uses an email address ending in @hotmail.com, @outlook.com, or @live.com.

-Work or school account: Typically uses an organization's email address, such as @domain.com or @domain.onmicrosoft.com.

If you're using Microsoft Teams Free with your personal Hotmail account, there should be no subscription charges associated with Teams Free.

However, if you purchased a paid Microsoft Teams business subscription, such as Teams Essentials, it would generally be managed through the Microsoft 365 admin center using the appropriate business administrator account.

Since you mentioned the Microsoft 365 admin center, could you please check your email inbox for the original confirmation or welcome email you received when purchasing or setting up Microsoft Teams?

If you purchased a business subscription, the email may contain information about your organization's domain (such as @yourdomain.onmicrosoft.com) or the administrator account created during setup.

Could you also confirm whether you purchased a paid Teams subscription using your personal Hotmail account or whether a separate business account was created during the process?

This information will help me identify the correct account type and guide you toward the appropriate cancellation process.

If the answer is helpful, please click "Yes" and kindly upvote it.

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