Class Administrator

Register the replacement person’s Outlook.com account as a new Class Administrator through the Training Services Partner achievement-code enrollment process; the documented workflow does not provide a self-service transfer of this privilege between personal Microsoft accounts.

Register the replacement Class Administrator

1. Create or select the replacement account
   • Use an Outlook.com personal Microsoft account controlled by the new administrator.
   • Do not transfer credentials for, rename, or continue using the former colleague’s personal account.
   • Sign in to Microsoft Learn with the replacement account and complete its Learn profile.
   Microsoft’s enrollment guide identifies an Outlook.com-based Microsoft Learn Class Administrator profile as the account used for Achievement Code URL access.^1^
2. Enroll the replacement account
   • Open the Training Services Partner Get Started collection referenced on the ILT support page.
   • Complete the achievement-code request-program enrollment for the replacement administrator, supplying the organization’s Training Services Partner details and the replacement account’s Learn profile username.
   • Allow the enrollment to be approved. Access to generate URLs is enabled only after enrollment and approval.^2^
   This is an organization-level onboarding action, not a transfer of the former employee’s personal Learn profile. If the organization itself has not completed Training Services Partner onboarding, an eligible Partner admin or Account admin must first submit the Training Services Partner Onboarding Form; Microsoft states that onboarding typically takes one to two weeks.^3^
3. Verify the new account’s access
   • Wait at least 24 hours after enrollment.
   • Close every browser window.
   • Open a new browser session and sign in to Microsoft Learn with the newly enrolled Outlook.com Class Administrator account.
   • Open an applicable course or learning-path detail page.
   • Perform a hard refresh with Ctrl+F5.
   • Confirm that Request Achievement Code appears.^2^
4. Generate the URL
   • Open the Courseware Title Plan at https://aka.ms/Courseware_Title_Plan.
   • Select the URL Creation Tool tab.
   • Generate the Achievement Code URL for the required course and distribute that generated URL to the learners.
   Only codes created with the Title Plan’s URL Creation Tool are eligible for Training Services Partner KPI credit.^2^

If the button remains unavailable

If Request Achievement Code is still absent more than 24 hours after enrolling the replacement account:

1. Repeat the documented clean-browser sign-in and hard refresh once.
2. If it remains absent, re-enroll the replacement account in the achievement-code request program.
3. If re-enrollment does not resolve it, submit the account and page details through the Microsoft Learn Troubleshooting link on the ILT support page. Microsoft notes that these feedback submissions are reviewed but do not receive individual replies.^2^
4. For partner-program or organizational onboarding assistance, use the Training Services Partner community/support channels listed on that same page.

Do not try to solve this by merging the two people’s Learn profiles. Profile linking or achievement migration concerns learning history and certifications; it does not establish the replacement account as the organization’s approved Class Administrator.

References

1. Microsoft Account Enrollment Guide for Achievement Code URL access
2. Training Services Partner - ILT Support | Microsoft Learn
3. Enroll as a Microsoft Training Services Partner