I am contacting you because I am unable to activate my genuine Microsoft Office Home & Student 2019 licence on my MacBook Pro, despite several attempts to resolve the problem.

Dear Microsoft Support Team,

I am contacting you because I am unable to activate my genuine Microsoft Office Home & Student 2019 licence on my MacBook Pro, despite several attempts to resolve the problem.

1. My Office licence

I purchased Office Home & Student 2019, and it is successfully registered to my Microsoft account.

My Microsoft account confirms:

• Product: Office Home & Student 2019

Date added to my account: 15 August 2024

The product appears under "Products you've purchased".

2. My Mac specifications

Device: MacBook Pro with Apple M1 chip

Operating system: macOS Sequoia

Microsoft Word version: 16.78.3

Office applications: Microsoft Word, Excel and PowerPoint.

3. The problem

Whenever I open Microsoft Word, Excel or PowerPoint and try to activate Office by selecting "Already bought Office? Sign in", I sign in using the Microsoft account associated with my Office Home & Student 2019 purchase.

However, the activation process fails and displays:

"Unknown Error – Code 0x0"

I am therefore unable to use the applications properly to create or edit my documents.

4. Troubleshooting I have already completed

I have already tried the following:

Confirmed that my Office Home & Student 2019 licence is registered to my Microsoft account.

Reinstalled Office using the installation option provided through my Microsoft account.

Restarted my MacBook Pro after installation.

Opened Excel and PowerPoint and attempted activation separately.

Updated Microsoft Office using Microsoft AutoUpdate. It reported that everything was up to date.

Tried signing in again using the Microsoft account associated with my purchase.

Checked the Word application information. It shows version 16.78.3.

Checked the Word application package, but there is no _MASReceipt folder.

Unfortunately, none of these steps has resolved the activation problem.

5. What I am requesting

I would appreciate your assistance with the following:

Please verify my Office Home & Student 2019 licence and confirm that it is correctly associated with my Microsoft account.

Please investigate why my genuine licence is not being recognised during activation.

Please confirm whether the error code 0x0 is related to the Office 2019 licensing changes for Mac.

Please advise whether Microsoft can provide a solution that allows me to continue using the product I purchased.

If Office Home & Student 2019 can no longer be activated or supported on my Mac, please explain what remedy or alternative Microsoft can offer existing licence holders.

I purchased this product in good faith and would prefer not to purchase another Office licence or subscribe to Microsoft 365 simply to replace a product I have already paid for.

I would appreciate a clear explanation and assistance from a technical support specialist rather than being asked to repeat the same installation and activation steps.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Office Home & Student 2019 customerDear Microsoft Support Team,

I am contacting you because I am unable to activate my genuine Microsoft Office Home & Student 2019 licence on my MacBook Pro, despite several attempts to resolve the problem.

1. My Office licence

I purchased Office Home & Student 2019, and it is successfully registered to my Microsoft account.

My Microsoft account confirms:

Product: Office Home & Student 2019

Date added to my account: 15 August 2024

The product appears under "Products you've purchased".

2. My Mac specifications

Device: MacBook Pro with Apple M1 chip

Operating system: macOS Sequoia

Microsoft Word version: 16.78.3

Office applications: Microsoft Word, Excel and PowerPoint.

3. The problem

Whenever I open Microsoft Word, Excel or PowerPoint and try to activate Office by selecting "Already bought Office? Sign in", I sign in using the Microsoft account associated with my Office Home & Student 2019 purchase.

However, the activation process fails and displays:

"Unknown Error – Code 0x0"

I am therefore unable to use the applications properly to create or edit my documents.

4. Troubleshooting I have already completed

I have already tried the following:

Confirmed that my Office Home & Student 2019 licence is registered to my Microsoft account.

Reinstalled Office using the installation option provided through my Microsoft account.

Restarted my MacBook Pro after installation.

Opened Excel and PowerPoint and attempted activation separately.

Updated Microsoft Office using Microsoft AutoUpdate. It reported that everything was up to date.

Tried signing in again using the Microsoft account associated with my purchase.

Checked the Word application information. It shows version 16.78.3.

Checked the Word application package, but there is no _MASReceipt folder.

Unfortunately, none of these steps has resolved the activation problem.

5. What I am requesting

I would appreciate your assistance with the following:

Please verify my Office Home & Student 2019 licence and confirm that it is correctly associated with my Microsoft account.

Please investigate why my genuine licence is not being recognised during activation.

Please confirm whether the error code 0x0 is related to the Office 2019 licensing changes for Mac.

Please advise whether Microsoft can provide a solution that allows me to continue using the product I purchased.

If Office Home & Student 2019 can no longer be activated or supported on my Mac, please explain what remedy or alternative Microsoft can offer existing licence holders.

I purchased this product in good faith and would prefer not to purchase another Office licence or subscribe to Microsoft 365 simply to replace a product I have already paid for.

I would appreciate a clear explanation and assistance from a technical support specialist rather than being asked to repeat the same installation and activation steps.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Office Home & Student 2019 customer