want to chat about upgrade

Microsoft 365 Personal and Family already include Copilot, so first check the subscription owner and billing provider; if you want higher AI limits, switch to Microsoft 365 Premium or Pro using the same Microsoft account.

Check your subscription and upgrade path

1. Open https://account.microsoft.com/services and sign in with the Microsoft account used to purchase Microsoft 365.
2. Locate the subscription and select Manage.
3. Check:
   • Plan: Copilot is already available with Microsoft 365 Personal, Family, and Premium.
   • Owner: With Family or Premium, Copilot features inside Word, Excel, PowerPoint, Outlook, and Designer are available only to the subscription owner—not people using a shared subscription. ^1^
   • Billing provider: If Microsoft shows that Apple, Google, or another retailer manages the subscription, the plan must be changed through that provider. [^2^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")
4. If Microsoft manages it and you want Premium or Pro, purchase the new plan while signed in with the same Microsoft account. Its benefits begin immediately, and remaining time from the current plan is converted and added to the new subscription. Switching between Microsoft 365 home plans normally does not require reinstalling the apps. [^2^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Switch between Microsoft 365 subscriptions")

If Copilot should already be included but does not appear, open Word and go to File > Account > Update License, then close and reopen every Microsoft 365 application. Ensure Word is signed in with the subscription-owner account; using another account can cause the license update to fail. ^3^

Update the applications

Choose the instructions matching your computer.

Windows

1. Open Word and create or open a document.
2. Select File > Account.
3. Under Product Information, select Update Options > Update Now. Select Enable Updates first if shown.
4. Wait for You’re up to date or Updates were installed. ^4^

If updating still fails or the apps will not open:

1. Right-click Start.
2. On Windows 11, select Installed apps; on Windows 10, select Apps and Features.
3. Find Microsoft 365, select … > Modify, and run Online Repair > Repair. Online Repair is more comprehensive than Quick Repair and may require a restart. ^5^

Mac

• If installed from the Mac App Store, open App Store > Updates, then select Update All or Update beside each Microsoft app.
• If installed from Microsoft’s website, open Word and select Help > Check for Updates. In Microsoft AutoUpdate, enable Automatically keep Microsoft apps up to date, then select Update All. ^6^

Contact a live Microsoft support agent

If no upgrade is offered after checking the billing provider, or the update continues to fail:

1. Go to https://support.microsoft.com/home/contact.
2. Enter Microsoft 365 subscription upgrade and application update failure.
3. Select Get Help.
4. Scroll down and select Sign in to contact support.
5. Sign in with the personal Microsoft account that owns the subscription, then choose live chat or a callback if offered.

Chat and callback availability varies by country, product, and support hours. ^7^

Have the current plan name, billing provider, computer type, operating-system version, and exact update error ready for the agent. Do not post account or payment details in this public forum.

References

1. Frequently asked questions about Copilot in Microsoft 365 subscriptions | Microsoft Support
2. [Switch between Microsoft 365 subscriptions](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID])
3. Update License button in Microsoft 365 apps | Microsoft Support
4. How to update Microsoft 365 or Office for Windows | Microsoft Support
5. Repair an Office application
6. Update Office for Mac automatically
7. Copilot Upgrade - and trouble - Microsoft Q&A