Office Professional Plus 2016 installation DVD damaged

Good day Alvin, 

Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts or escalate the issue directly Microsoft Support because this is a user‑to‑user support forum. 

Since the installation DVD is damaged, you can first try redeeming the product key at Office Setup. Sign in with your Microsoft account, enter the product key and follow the prompts. If the key is accepted, Office will be linked to that account and you can download the installation files directly. 

If the product key isn't accepted, the next step depends on how Office was originally obtained: 

Situation 1: If Office was provided through your organization's Volume Licensing program 

• Please contact your organization's IT or licensing administrator. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  
• Ask them to sign in to the Microsoft 365 admin center. 
• Go to Billing > Your products > Volume licensing > Select View downloads and keys. 
• Locate Office Professional Plus 2016 and download the available installation files. 

You can also share the following guide with your administrator: Download Volume Licensing Products | Microsoft Learn 

Situation 2: If Office was purchased through the Workplace Discount Program 

• Open the Workplace Discount Program order history page. 
• Sign in with the work account used for the original purchase. 
• Find the Office order and download the installation files. 
• Enter the product key when Office requests activation. 

For additional guidance, please see: Where to enter your Office product key | Microsoft Support 

Situation 3: If the product key was redeemed to a personal Microsoft account 

• Sign in to the Microsoft account associated with the Office license: https://account.microsoft.com/  
• Open Services & subscriptions. 
• Locate the Office product and select Install. 
• Choose the preferred language and version, then complete the installation. 

Please note that Office 2016 is no longer supported and no longer receives security updates. 

This article provides further guidance on the topic: Download and install or reinstall Office 2021, Office 2019, or Office 2016 | Microsoft Support 

If you still cannot obtain the installation files, please contact the organization or seller that originally provided the license. The installation media must match the license type and the product key alone doesn't provide access to every Office installer.  

If you have any questions, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding.