Microsoft Store company account - Employment verification stuck "Under review" since Oct 29

Dongpil Lim 0 Reputation points
2026-11-10T09:32:27.5833333+00:00

Our Microsoft Store company developer account (publisher "DoubleHash", South Korea) shows Email verification and Business verification as Verified, but Employment verification has been "Under review" since October 29, 2026 - well past the stated 5 business days. We have not received any request for more documents.

We tried to open a support case, but:

  • Partner Center Help + support shows no Workspace to choose (account not approved yet)
  • Partner Center AI assistant says it doesn't support Microsoft Accounts
  • "Create support case (MSA)" and "(Entra ID)" both open Engage Center, which signs in but spins forever (Chrome and Edge)

Could a moderator check the verification status or escalate it? We have 6 Windows apps ready to publish. Thank you.

Microsoft Partner Center | Other
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  1. Samson Ajayi 0 Reputation points
    2026-11-11T19:52:46.2633333+00:00

    Hi please how long does it take to get my store devloper account verified i want to upload my game

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