Office Agent

Microsoft has not published a resolution date for the current Office Agent behavior, so the actionable next step is to request an update and escalation on your existing support ticket rather than opening another case.

Office Agent remains a Frontier early-access preview that is still rolling out in select markets and languages. Preview functionality can change while Microsoft develops it, and the Office Agent FAQ does not announce a current widespread outage or restoration date.^1^ ^2^

Follow up on the existing ticket

1. Locate the ticket number in the original confirmation email or support history.
2. Go to Microsoft Customer Support and sign in with the same account used to open the case.^3^
3. Select Get help, enter “follow up on existing Office Agent support ticket”, and choose Contact Support when offered.
4. Give the agent:
   • Existing case number
   • Approximate date Office Agent stopped responding
   • Confirmation that both creating and running workflows fail
   • Browser and operating system
   • Any error text, screenshots, and timestamps
5. Ask for the case to be reopened or escalated because the promised follow-up did not occur and the interruption has continued for several weeks.

Microsoft Learn Q&A is a public community forum and cannot access the ticket, arrange a callback, or contact you privately.

If this is a work or school account

Ask a Microsoft 365 administrator to check:

Microsoft 365 admin center → Health → Service health

Open any relevant Copilot, Microsoft 365, or Office-on-the-web incident to see its status and Microsoft’s updates. If nothing matches, select Report an issue so Microsoft can correlate the tenant’s report with reports from other organizations.^4^

The administrator should also review Copilot → Settings → View all → Copilot Frontier and confirm that the affected account remains included in All users or Specific users and groups. Frontier access is controlled there, and configuration changes can take up to three hours to appear.^5^

Do not post the ticket number, account address, screenshots containing personal information, or tenant identifiers publicly.

References

1. Frequently Asked Questions about Office Agent
2. What is Frontier? | Microsoft Support
3. Contact Microsoft customer support | Microsoft Support
4. How to check Microsoft 365 service health
5. Get started with the Microsoft Frontier Program