Account recovery

Question

Account recovery

rickford hicks 0

How to recover my Xbox account after around 3 years of inactivity, I lost the password and email, but I have locations, card information, and the account on my Xbox I just not signed into it. I can give all information just not the email and pin password.

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4 answers

Your answer

Answer 1

Hello rickford hicks,

This is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Do you still remember the gamertag of your account, if that is the case, you could be able to check with Microsoft Support or Xbox Support to see if they can give you the log in email. You can try to recover your account from there.

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Technical support.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.

Answer 2

rickford hicks 0

Check the reply, sorry for sounding mean

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Answer 3

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Answer 4

Carl-L 24,995 Microsoft External Staff Moderator

Hello rickford hicks,

Welcome to Microsoft Q&A forum.

Before we proceed, you said that your account is still on your Xbox, may I know if you can sign in with the account there?

Also, may I know if you are sure that the period is 3 years? Per this article, any account that is inactive for 2 years will be closed, with a few exceptions.

I'm waiting for your reply.

Carl-L 24,995 Reputation points Microsoft External Staff Moderator

2026-11-11T10:11:33.6066667+00:00

Hello rickford hicks,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
rickford hicks 0 Reputation points

2026-11-11T20:45:33.3233333+00:00

Hello,

I do have the account non my Xbox, but I Can not sign into it because I have lost the password. I am checking now and see that the account has been inactive for a little over 2 years.

If you need I can email you all the information I still have on the account
I did still have the Xbox subscription for the account around 6 months after losing the account

The account still exists on Xbox, I can see the account and it achievements

Sorry about the wait I have been busy. I am Eastern Time< Can you also tell me your time zone so I can give I can try to give you fast responds times.