Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Try these steps in order:
- Update Office
- Open an Office app such as Word.
- Go to File > Account.
- Under Product Information, select Update Options > Update Now.
- If Update Now is not shown, select Enable Updates first.
- Start the app in Safe Mode to check add-ins
- Press Windows key + R to open Run.
- For Word, type
winword /safe - For Excel, type
excel /safe - For PowerPoint, type
powerpnt /safe - If the app opens in Safe Mode, go to File > Options > Add-Ins.
- In Manage, select the app add-ins or COM Add-ins, then select Go.
- Clear one add-in at a time, select OK, then restart the app normally.
- Older add-ins such as Abbyy FineReader, PowerWord, and Dragon Naturally Speaking are known to cause problems.
- Repair Office
- Open Control Panel > Uninstall a program.
- Select Microsoft Office 2013 and choose Change.
- If it is a Click-to-Run installation, choose Online Repair. This is more thorough than Quick Repair.
- If it is an MSI-based installation, choose Repair and continue.
- Update Windows and device drivers
- Install the latest Windows updates.
- If the issue continues, update drivers for the video card, printer, mouse, and keyboard.
- On laptops, also check the laptop manufacturer’s site for updated drivers. An older DisplayLink User Mode Driver is a known cause on some systems.
- Uninstall and reinstall Office
- If repair does not fix it, use the Microsoft uninstall troubleshooter to remove Office completely, restart the PC, and then reinstall Office.
- Office 2013 support note
- Office 2013 is no longer supported. If available on the Microsoft account, installing the latest Microsoft 365 Apps is the recommended long-term fix.
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