Onedrive additional storage

Welcome John Madill,

Thank you for posting in the Microsoft Q&A forum. I understand how frustrating it is to be blocked from uploading when you've paid for extra storage and know you aren't using it all.

First, please tell me:

• Which subscription do you have (Microsoft 365 Basic, Personal or Family), and how much extra storage did you buy?
• On the OneDrive "Manage storage" page, what "Total" and "Used" amounts do you see?
• Does the error appear on the OneDrive website, in the OneDrive app on Windows, or both?

While you check, please try these steps:

Step 1: Check that your subscription and storage add-on renewed

• Go to https://account.microsoft.com/services and sign in with the account you use for OneDrive.
• Check that both your Microsoft 365 subscription and the extra OneDrive storage show as Active
• Select Payment & billing > Order history and confirm the latest renewal charge went through. If it shows a declined payment or an expired card, update your payment method on the same page.

Step 2: Check your total storage use, not just OneDrive files

• Go to https://onedrive.live.com/?v=managestorage and look at the full breakdown of what's using space.
• Your recycle bin also contributes to your cloud storage usage. If you need to, select Recycle bin > Empty recycle bin. Warning: emptying the OneDrive recycle bin deletes those files permanently, so check them first.
• After you delete unwanted files, it might take up to 24 hours for your quota to update.

Step 3: Refresh the quota in the OneDrive app

• Select the OneDrive cloud icon in the taskbar, then Settings > Account > Unlink this PC
• Sign in again with the same Microsoft account.
• Unlinking doesn't delete files stored online, but let any syncing finish before you unlink.

Looking forward to your update.

No. The problem resolved itself after 24 hours. I have onedrive's initial 1TB and have purchased additional storage. I am using more than the 1TB. It appears that there is a lag between the monthly billing for the additional storage and it being recognized. During that lag, which appears to be 24 hours, OneDrive says I've exceeded the 1TB and won't allow additional uploads. After the 24 hours, without my doing anything, the problem clears and we're off to the races again.

But that 24 hour lag is disruptive and especially considering how much the additional storage costs.

No. The problem resolved itself after 24 hours. I have onedrive's initial 1TB and have purchased additional storage. I am using more than the 1TB. It appears that there is a lag between the monthly billing for the additional storage and it being recognized. During that lag, which appears to be 24 hours, OneDrive says I've exceeded the 1TB and won't allow additional uploads. After the 24 hours, without my doing anything, the problem clears and we're off to the races again.

But that 24 hour lag is disruptive and especially considering how much the additional storage costs.