False charge on my bank account from Microsoft Speak to someone Continue thread plse

FrankConnell-5799 20 Reputation points
2026-11-06T13:49:25.1633333+00:00

This is not my account. Falsely charged. I am [moderator's note: PII removed]@outlook.com

I have spent several hours on this issue on other days as well

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Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
    2026-11-07T09:06:57.6866667+00:00

    For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

    Hi FrankConnell-5799,

    I understand how concerning it is to see a £155.52 charge that you do not recognize, especially after you have already spent several hours trying to resolve it.

    Since you mentioned that your daughter shares a Microsoft 365 subscription with you, the charge may be connected to another account in the family group. However, only Microsoft Billing Support can securely review the transaction reference and determine which account or purchase generated the charge.

    Please use Microsoft’s official unexpected-charge investigation page and select Investigate under Manage your payments. If the transaction still cannot be identified, go to Contact Microsoft Support, enter“unrecognized Microsoft charge”, select Get Help, and then choose Contact Support when the option appears. Microsoft specifically recommends contacting the bank or card provider if the payment information may have been compromised, so the card can be protected from further charges.

    Please note that this is a user-to-user support forum. Moderators and community contributors, including external Microsoft employees, cannot access billing records, trace a bank transaction, issue a refund, or investigate Microsoft’s back-end payment systems. My role here is limited to sharing the appropriate guidance and directing you to the support team authorized to review this charge.

    I realize this may not be the immediate resolution you were hoping for, but contacting Microsoft Billing Support and your bank is the safest way to have the charge formally investigated and prevent any further unauthorized payments. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-06T13:49:42.67+00:00

    If the charge does not appear in the Microsoft account’s order history or subscriptions, the most likely causes are:

    1. The charge is tied to a different Microsoft account.
    2. A family member or someone else used the card on their Microsoft account.
    3. The card information was compromised.

    Recommended next steps:

    1. Sign in to the Microsoft account dashboard and go to the Manage your payments page, then select Investigate for the charge if it appears there.
    2. Check Services & subscriptions to see whether recurring billing is enabled on any subscription.
    3. Check Microsoft order history and compare the date and amount with the bank statement.
    4. If there are other Microsoft accounts previously used, check those as well.
    5. If the charge still cannot be found, contact the bank or card provider immediately and report the card as compromised or unauthorized. Disputing only the charge may not stop future fraudulent charges.
    6. For Microsoft assistance, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

    If the charge was from a cancelled subscription, cancellations must be made more than 2 days before the billing date, otherwise a payment may still be taken.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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