365 cancellation

Question

365 cancellation

thomas bradley 0

I would like to cancel 365 subscription and get 9.99 refunded 1

0 comments

2 answers

Your answer

Answer 1

Hi Thomas,

Log into any Microsoft account you may have on this link:

https://account.microsoft.com/services/

You should find the subscription listed there, click the Manage button beside the subscription.

From there, you can cancel the subscription, and ensure you disable the recurring billing on the subscription to avoid any future payments on the subscription.

Then you cancel the subscription you may then be entitled to a refund, you can check your eligibility to a refund using the steps provided on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

Answer 2

Cancel the Microsoft 365 subscription from the Microsoft account that purchased it; the cancellation page will automatically determine whether the $9.99 charge qualifies for a refund.

Cancel and request the refund

Open Microsoft Services & subscriptions.
Sign in with the Microsoft account used to purchase Microsoft 365.
Select Cancel subscription; it may appear as Upgrade or Cancel.
Review the cancellation page and select I don't want my subscription.
If eligible, follow the displayed refund instructions. Refund eligibility is determined automatically during cancellation—not all cancellations generate a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

In most cases, an initial purchase may qualify if cancelled within 30 days or before the first recurring billing date, whichever occurs sooner. The most recent recurring charge may qualify when cancelled within 30 days after payment, limited to one refund per Microsoft account and subscription product.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the cancellation option is missing

Turn on recurring billing appears: The subscription is already scheduled to expire, and no further automatic charge should occur.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")
Purchased through Apple, Google Play, Amazon, or another retailer: Request cancellation and a refund from that seller, not Microsoft.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")
Still cannot cancel: Check that the correct personal Microsoft account is signed in and that no overdue balance is preventing cancellation. Then use Microsoft’s guided support.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Microsoft Q&A cannot access the account, cancel the subscription, or issue the refund directly.

References

[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])