Moved country an existing subscription is past due

The old-country subscription must first be cleared and ended; after it is gone, change the Microsoft account region, add the new-country card, and purchase a new Microsoft 365 subscription.

Required order

1. Resolve the past-due balance
   • Sign in to Services & subscriptions using the Microsoft account that owns the subscription.
   • Find Microsoft 365 and select Pay now.
   • Select an accepted payment method and complete the payment. Gift cards, subscription cards, and Microsoft account balance cannot pay a past-due subscription. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription | Microsoft Support")
   Because the debt belongs to the old-region subscription, the new-country card might not be accepted for it. If no available payment method can clear the balance, use Contact Support on Microsoft’s region troubleshooting page for account-specific billing help. A balance due can also prevent changing the account’s country or region. ^2^
2. End the old-region subscription
   • In Services & subscriptions, open the subscription’s Manage options.
   • Cancel it if cancellation is available, or allow it to expire after settling the balance.
   • Wait until the old subscription is no longer active. Microsoft states that a subscription for the new region cannot be purchased while the existing other-region subscription remains. ^2^
3. Change the Microsoft account country
   • Open the Microsoft account dashboard.
   • Select Your info → Edit profile info.
   • Set Country or region to the country where you now live. ^2^
4. Add the new-country card
   • Go to the account’s Payment options page.
   • Select Add a new payment method.
   • Enter the card and its new-country billing address exactly as recorded by the bank. Microsoft requires the account country to be changed before adding a payment method for another country, and not every payment method is supported in every region. ^3^
5. Buy Microsoft 365 in the new region
   • Purchase a new Personal or Family subscription using the new-country store, currency, billing address, and card.
   • This is a new regional purchase rather than a migration of the old subscription.

If Microsoft Support confirms that the past-due charge must be paid in the old region, ask specifically for help resolving the old-region balance so that the subscription can be closed and the regional block removed.

References

1. [Pay for a past-due Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Microsoft account](https://support.microsoft.com/accounts-billing/change-your-country-or-region-in-microsoft-store#troubleshooting-issues-when-changing-your-region)
3. Add a new bank or credit card to your Microsoft account | Microsoft Support