Multiple subscription charges

Question

Multiple subscription charges

SANDRA HENSLEY 0

I have over 200 dollars in subscription charges in one month. I would like to speak to a real person instead of trying to wade through all the forms, computer answering. How to do that? I have spent 2 hours all ready trying to figure this out!

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Answer 1

To reach a real support person for billing and subscription charges:

Go to Contact Microsoft Support.
Enter Billing Issue or Contact in the search box.
Select Get Help.
Choose Contact Support or Sign in to contact support.
Under Products and services, select Microsoft 365 and Office.
Under Category, select Billing and Payment Updates or Manage account subscription.
Select Confirm.
Choose Chat with a support agent in your web browser.

If chat is unavailable, try again during support hours. In some cases, a phone callback option is available after the support flow.

Before contacting support, check these two places because they can help identify whether the charges are duplicate renewals, a different Microsoft account, or another person using the same payment method:

Order history to look for multiple purchases of the same amount close together
Manage your payments and select Investigate for unfamiliar charges

If the charge does not appear in order history, it may be tied to another Microsoft account or another person using the same card. If the payment information may have been compromised, contact the bank or payment provider to stop further charges.