Recurring charge

Open Manage your payments, sign in with the Microsoft account that may be connected to Xbox, and select Investigate beside the unrecognized charge.^1^

1. Identify and stop the charge

1. Go to Manage your payments.
2. Select Investigate for the Xbox charge.
3. Check whether it belongs to:
   • A subscription with recurring billing enabled.
   • Another person or family member who used the payment method.
   • An in-app purchase.
   • A previously declined payment that Microsoft retried.^1^
4. If it identifies an Xbox subscription, open Services & subscriptions using the account that owns it.
5. Select the subscription, then Manage → Cancel or Upgrade or Cancel, and complete every cancellation prompt.
6. If the page displays Turn on recurring billing, renewal is already disabled and no further cancellation action is needed.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription")

Check any other Microsoft accounts used by household members, because the subscription appears only under the account that purchased it.

2. Request a refund

During cancellation, use any refund option presented. Subscriptions bought directly from Microsoft may qualify depending on the subscription, cancellation timing, and country. Xbox-specific refunds follow the Xbox subscription cancellation and refund process.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the subscription was purchased through Apple or Google Play, cancellation and refund requests must go through that store rather than Microsoft.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

3. If the charge cannot be found

Use Contact Microsoft Support, enter the billing problem, select Get Help, and then Contact Support for the available assisted-support option.^1^

If no Microsoft account in the household shows the charge, contact the bank or payment provider immediately. Ask it to:

• Block further charges.
• Investigate the transactions.
• Replace the card or payment credentials if they may be compromised.

Merely disputing the existing payment may not prevent another fraudulent charge.^1^

4. Secure the account if access may be unauthorized

On the Microsoft account Security basics page, select Review activity. For activity that is not yours, choose This wasn’t me or Secure your account, then change the password.^4^

You can also open Additional security options and select Sign out everywhere. This can take up to 24 hours and does not sign the account out of an Xbox console, which must be signed out separately.^5^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. [Cancel your Microsoft subscription](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. What happens if there's an unusual sign-in to your account | Microsoft Support
5. How to sign out of your Microsoft account everywhere | Microsoft Support