Grant for nonprofits - Credit does not appear in Payment Method

Question

Grant for nonprofits - Credit does not appear in Payment Method

Tom Tanemori 0

We are a nonprofit organization. Due to the issue of submitting documents, $2000 grant expired before our renewal request has been approved.

I checked Azure account, but I do not see it there. I used to see the remaining balance in the Cost Management. Additionally, there was Credit in the Payment Method, but not this time.

I have only one Billing Scope. Is there any way to check the remaining balance of the credit?

Thank you.

Tom Tanemori 0 Reputation points

2026-11-05T18:24:52.9633333+00:00

I have renewed it and approved. Still, I do not see the new remaining balance in my Azure account.

2 answers

Your answer

Tom Tanemori 0 Reputation points

2026-11-05T18:24:52.9633333+00:00

I have renewed it and approved. Still, I do not see the new remaining balance in my Azure account.

Answer 1

TP 165.1K Volunteer Moderator

Hi Tom,

Please carefully follow my instructions below to create a free Subscription management support request so that an engineer can help apply credit to your account. To start the process, please click on this link:

https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

Issue type: Subscription management

Problem type: Benefits - Offers

Problem subtype: Sponsorship request

New support request wizard Problem description tab

Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

User's image

Click Next to advance to Additional details tab. Issue Category: Azure - Subscription Management Issue Select your support plan: <choose Basic if you don't have paid plan>

Continue filling out additional details, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

Thanks.

-TP

Tom Tanemori 0 Reputation points

2026-11-05T19:08:21.84+00:00

Thank you. It is done.

Support request ID 2611050040008029

Support request ID 2611050040008029
Tom Tanemori 0 Reputation points

2026-11-05T19:09:25.5966667+00:00

It is done.

Answer 2

The expired grant’s remaining balance is no longer available because unused nonprofit credits do not roll over; activate the approved renewal in the Nonprofit Hub, then check the new credit under Billing > Payment Methods > Azure Credits. ^1^

Activate the renewed grant

Approval of the renewal does not necessarily mean that the renewed credit has completed activation.

Sign in to the Nonprofit Hub using the validated Microsoft account associated with the grant.
Select Nonprofit grants.
Locate the $2,000 Azure Grant:
- If Renew Now appears, select it and complete the eligibility and renewal terms.
- If Activate appears, select it, accept the Azure Sponsorship terms, and associate the credit with the appropriate existing billing profile.
Confirm that a renewal or activation confirmation email is received. Only the primary contact listed on the offer can activate the grant. ^2^

Renewal can be completed after expiration, but Azure usage incurred between expiration and completed renewal is charged at pay-as-you-go rates. The renewed credit is not applied retroactively. ^1^

Check the new balance

After activation:

Sign in to the Azure portal with the administrator account associated with the grant.
Open Cost Management + Billing.
Go to Billing > Payment Methods.
Select Azure Credits.

That tab should show the current balance and usage for the active grant. ^2^

Having only one billing scope explains why Switch scope is unavailable; Azure shows that option only when the account can access multiple scopes. You can inspect Cost Management + Billing > Properties to identify the billing-account type. ^3^

If Azure Credits still does not appear

If Properties identifies a legacy Microsoft Online Services Agreement sponsorship: check the balance in the Azure Sponsorships portal using the account-owner credentials used during grant setup. That portal displays the balance, usage, and expiration details for legacy sponsorships. ^1^
If the Nonprofit Hub says the renewed benefit is active but neither balance location shows it: submit a request through the Nonprofit Hub Contact Us form. Include the renewal confirmation, grant primary-contact account, subscription ID, billing-account type, and a screenshot of the missing Azure Credits tab. Microsoft support intervention is required if the credit was attached to the wrong account or billing profile. ^2^

The old grant’s remaining credit cannot be restored or carried into the renewed grant. The relevant balance to look for now is a new annual allocation created by the completed renewal activation.

References