I have multiple accounts and cant log in to reach my invoice

Lotten kronudd 0 Reputation points
2026-11-05T15:20:21.4066667+00:00

Hi,

Can I please get a phone number to help me talk to a human? I have been trying for hours to just access my invoice. It is like this every single year and it is driving me mad. Help online didn't help last year and is likely to not help this year either.

I have changed the password but the Authenticator won't let me log in since I can't get a code from the Authenticator to log in. This is absurd.

I have now logged in using a different account than the one where I need to reach my invoice, just to have access to this forum. The account I need to reach is linked to my Microsoft 365 Business subscription.

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Mohammed Hamed 160 Reputation points
    2026-11-05T15:36:38.5666667+00:00

    @Lotten kronudd elow are the European phone numbers currently listed on the official Microsoft Customer Support page. Where Microsoft lists two numbers, I’ve included both. [support.mi...rosoft.com]
    Country Microsoft phone number(s)
    Albania +33 170 480 541
    Andorra +1 312 843 5144
    Armenia +7 495 213 1740
    Austria +43 0 8000 123 345 / +43 1502222255
    Azerbaijan +7 495 213 1741
    Belgium +352 (0)80 04 00 27 / +32 (0)80058121
    Bosnia & Herzegovina +387 0800 20 230 / +387 033 606 100
    Bulgaria +359 0800 15 555 / +359 0800 118 4916
    Croatia +385 0800 300 300 / +385 1 7890 300
    Cyprus +357 222 32434 / +357 800 97478
    Czech Republic +420 841 300 300 / +420 800 900 775
    Denmark +45 82 333 100 / +45 80 404 952
    Estonia +372 686 8868 / +372 8001 1107
    Finland +358 (0)9 8171 0400 / +358 (0)800 523 121
    France +33 (0)9 70 01 90 90 / +33 (0)8 05 98 00 79
    Georgia +995 (0)32 297 0124 / +1 212 824 0768
    Germany +49 (0)800 808 8014 / +49 (0)800 808 8015
    Greece +30 800 331 54116 / +30 211 18 13 880
    Hungary +36 1 267 4636 / +36 80 204 999
    Iceland +354 800 8109
    Ireland +353 1800 832 352 / +353 1525 1812
    Italy +39 02 38 59 14 44 / +39 800089761
    Latvia +371 678 52 152
    Lithuania +370 52 051 151
    Luxembourg +352 8002 43 53 / +352 8004 00 26
    Malta +356 8006 22 31
    Moldova +40 (0)21 204 70 40
    Montenegro +33 (0)9 70 01 90 90
    North Macedonia +389 2 3090890 / +1 877 663 5075
    Norway +47 800 62002 / +47 23 500 500
    Poland +48 801 802 000 / +48 (00) 800 331 1412
    Portugal +351 800 20 91 75 / +351 213 164 094
    Romania +40 0800 801 046 / +40 (0)21 204 70 40
    San Marino +1 312 843 5154
    Serbia +381 800 190 095 / +381 (0)11 330 55 00
    Slovakia +421 250 102 614 / +421 (0)800 111 350
    Slovenia +386 160 014 07 / +386 806 888 64
    Spain +34 917 547 010 / +34 800 000 024
    Sweden +46 (0)8 75 10 980 / +46 (0)8 55 99 00 00
    Switzerland +41 0848 858 868 / +41 0800 662 006
    Türkiye +90 0850 390 2777
    Ukraine +380 800 504 194 / +380 800 503 405
    United Kingdom +44 (0)800 026 0329 / +44 (0)344 800 6006

    If this answer Helps you please marked as solved

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  2. Mohammed Hamed 160 Reputation points
    2026-11-05T15:37:14.8433333+00:00

    @Lotten kronudd Can i know which country you are in ?

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  3. Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
    2026-11-05T15:39:03.8166667+00:00

    Hi Lotten,

    Welcome to the Microsoft Q&A forum.

    First, I hope you understand that this forum is a community where users share information and support one another. Moderators are unable to directly create a support ticket on your behalf or escalate your case to the appropriate support team. However, I will do my best to assist you within the scope of what I can provide here.

    For Business accounts, you will generally need to create a support ticket to receive assistance with resetting MFA for the account. Once the ticket has been created, your case may be referred to the Data Protection team if necessary, and a support agent may contact you directly to provide further assistance.

    Since you mentioned that you are unable to create a ticket through the AI bot, you may consider the following workaround:

    You can register a new tenant through a trial subscription and use that tenant to submit a support request regarding the tenant that is currently experiencing the issue.

    To create a new tenant, you can follow these steps:

    1. Go to the Microsoft 365 Business Plans and Pricing page and follow the instructions to sign up for a trial subscription and create a new tenant.
    2. Once the new tenant has been set up, sign in to the Microsoft 365 Admin Center using an administrator account from the new tenant.
    3. Go to Support > Help & Support to create a support ticket.
    4. In the ticket, clearly explain that you are unable to access your previous Microsoft 365 Business tenant because you no longer have access to your MFA authentication method and need assistance restoring access.
    5. You can also ask the support agent to determine whether your case needs to be referred to the Data Protection team for ownership verification and assistance with restoring access.

    You can use or adapt the following message in your support ticket:

    "Hello, I'm currently unable to access my previous Microsoft 365 tenant because I no longer have access to my MFA authentication method.

    I created this new tenant solely to request assistance regarding my original tenant. I would appreciate your help in verifying my identity and ownership of the tenant and, if appropriate, connecting me with the Data Protection team to assist with restoring access.

    I'm available to provide any documentation or verification information required to support the recovery process."

    After the new tenant has been created, you can go to Microsoft 365 Admin Center > Support > Help & Support to submit the support request.

    Note: If you sign up for a trial subscription solely to create a support request, remember to cancel the trial subscription after the issue has been resolved to avoid any unintended charges.

    I hope the information above helps you reach the appropriate support team and restore access to your account. If you have any additional information or encounter difficulties at any step, please feel free to share the details, and I will continue to assist you.

    If the answer is helpful, please click "Yes" and kindly upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

     

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