subscription charged in error

First verify the $24.99 charge directly with your bank and Microsoft account rather than using any link or telephone number in the notice.

1. Confirm whether money was actually taken

• Check your bank or credit-card statement for a posted $24.99 transaction.
• If the charge appears only in an email or text—not on your financial statement—the notice may be a fake-order scam. Do not reply, open attachments, call a number in it, or click its links. Microsoft recommends checking the sender carefully and independently visiting the company’s official site.^1^

2. Identify a real Microsoft charge

1. Enter account.microsoft.com manually in your browser and sign in.
2. Open Payment & billing → Order history.
3. Set the date range to include the transaction date.
4. Look for a Completed or Redeemed order for $24.99, then open Order details. If you have used multiple Microsoft email addresses, check each account.^2^
5. In the account dashboard, open Manage your payments, locate the charge, and select Investigate. Microsoft notes that unexpected charges can result from recurring billing, a family member’s purchase, a retried payment, or an in-app purchase.^3^

3. If you find an unwanted subscription

Open Services & subscriptions, select the subscription, and choose Manage → Cancel. The cancellation process will automatically indicate whether the charge qualifies for a refund; not every cancellation produces one.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

4. If no account shows the charge

Contact Microsoft Support through the Contact Support option on the billing-investigation page. Provide the transaction date, exact amount, statement description, and transaction ID—but never post card or account details publicly.^3^

If Microsoft cannot locate it, or the transaction was made without permission, contact the card issuer immediately. Report the unauthorized payment and ask it to prevent additional charges; Microsoft specifically advises reporting potentially compromised payment information rather than only disputing one transaction.^3^

References

1. How to spot a "fake order" scam | Microsoft Support
2. View your Microsoft Store order history | Microsoft Support
3. How to investigate a billing charge from Microsoft | Microsoft Support
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])