Restoring the function to invite other userss to a meeting on Teams

Check the effective meeting policy for both affected accounts and turn on Private meeting scheduling and Outlook add-in, because these per-user controls determine whether someone can schedule Teams meetings from Teams or Outlook.^1^

1. Check which policy each user actually receives

As the administrator:

1. Open the Microsoft Teams admin center.
2. Go to Users → Manage users.
3. Select your account.
4. Under Policies assigned, select View policies and note the assigned Meeting policy.
5. Repeat for the Chair’s account.^2^

Both users may receive the global policy, a custom policy, or a policy assigned through a group. Check the effective policy rather than assuming both accounts use the organisation-wide default.

2. Restore meeting scheduling in that policy

1. In the Teams admin center, go to Meetings → Meeting policies.
   • In the newer admin-center layout, this may appear under Settings & policies → Meetings.
2. Open the meeting policy identified above.
3. Find Meeting scheduling.
4. Turn on:
   • Private meeting scheduling
   • Outlook add-in
   • Channel meeting scheduling, if they also need to arrange meetings within Teams channels
5. Select Save.^1^

If a custom policy should apply only to these two users, create or edit it under Meetings → Meeting policies, then assign it to both accounts. A user can have only one meeting policy assigned at a time.^3^

After the updated policy has been applied, restart Teams and Outlook, then test from Teams → Calendar → New. Add an attendee in Required attendees, turn on Teams meeting, and select Save. External participants can be added by entering their complete email addresses.^4^

3. Verify the services assigned to both accounts

If the policy settings are already on, inspect the licence components:

1. Open the Microsoft 365 admin center.
2. Go to Users → Active users.
3. Select the first affected user.
4. Open Licenses and apps.
5. Expand the assigned nonprofit Microsoft 365 licence.
6. Confirm that both Microsoft Teams and Exchange Online are enabled.
7. Save any change and repeat for the Chair.

Teams meeting scheduling requires an Exchange mailbox for the organizer, and the Outlook integration also requires the relevant Teams meeting policy settings.^5^

4. Identify whether the fault is limited to Outlook

Test one account directly in Teams:

1. Open Teams in a browser or the desktop application.
2. Select Calendar → New.
3. Enter a title.
4. Enter an internal user’s name or an external person’s full email address in Required attendees.
5. Save the meeting.

If this works in Teams but not Outlook, the account can still schedule meetings and the problem is specifically the Outlook integration. For classic Outlook on Windows, also check:

1. File → Options → Calendar.
2. Select Add online meeting to all meetings.
3. Select Meeting Providers and set Microsoft Teams as the default.
4. Select OK.^6^

If Teams scheduling is missing from both Teams and Outlook even though the effective policy and both service plans are enabled, open Microsoft 365 admin center → Support → Help & support and report that two previously working licensed users have simultaneously lost meeting scheduling. Include screenshots of:

• The missing Required attendees or Teams meeting control
• Each user’s effective meeting policy
• The enabled Teams and Exchange Online licence components
• Whether the same failure occurs in Teams on the web

References

1. Manage who can start instant meetings and schedule meetings
2. Use setup policies to manage, install and pin agents and apps for users
3. Manage meeting and events policies in Microsoft Teams
4. [Desktop](https://support.microsoft.com/teams/meetings/schedule-a-meeting-in-microsoft-teams#invite-attendees)
5. Admin - Authentication requirements and functionality of the Teams Meeting add-in in Outlook
6. Schedule a Microsoft Teams meeting from Outlook | Microsoft Support