Overcharged

alexander paterson 0 Reputation points
2026-11-05T11:19:44.9033333+00:00

I purchased a package for my laptop on October 27th 2026. I see from my bank statement I was charged twice

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. AI answer

    2026-11-05T11:19:59.2966667+00:00

    Check these first to confirm whether this is a true duplicate charge:

    1. Sign in and review order history for purchases with the same amount made close together.
    2. If only one charge appears in order history, check whether the same card is being used on another Microsoft account or by a family member.
    3. Check whether one of the entries is only an authorization hold from the bank. These temporary holds typically clear within 3–5 business days.
    4. If the purchase was a subscription, check whether a previously declined payment was retried, which can make charges appear close together.

    If the charge is not recognized, go to Manage your payments in the Microsoft account dashboard and select Investigate.

    If the duplicate charge is confirmed after checking order history and payment investigation, contact Microsoft Support to request help with the charge.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 945.9K Reputation points Independent Advisor
    2026-11-05T11:54:20.9633333+00:00

    Log into your Microsoft account on this link:

    https://account.microsoft.com/services/

    Check if you have two separate Microsoft 365 subscriptions listed there or just one with an expiry date indicated as 2028, not 2027.

    1

    If there are two separate subscriptions, click the Manage button beside one of them and from there, cancel the subscription to get a refund and disable the recurring billing on the second subscription.

    2

    If there is only one subscription listed, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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