Locked out of Global Administrator

Hello @F1RST Media

I’m sorry to hear that you are both experiencing the same problem. Being locked out when the affected account is the tenant’s only Global Administrator is especially difficult because you cannot access the Microsoft 365 Admin Center to create a support request.

Please note that I am only another community member. I do not have access to Microsoft’s internal support systems, cannot initiate a tenant recovery case, and cannot collect your tenant information through private messages.

Normally, another Global Administrator or an authentication administrator could reset the affected administrator’s MFA methods. However, if this is the tenant’s only Global Administrator and all available verification methods are failing, the case will need to be handled by Microsoft Support through the tenant recovery or Data Protection process. Microsoft will need to verify your identity and the organization’s ownership before making any changes to the tenant.

Since the automated phone system is not connecting you to a support agent, you may refer to the following conversation, where a similar Global Administrator lockout case was routed to the Data Protection team:

Q. Can you tell me if you are calling as a home user who uses a product or service at home or a business user who uses it in your business to provide the best assistance? 
A.I am a business user. 
Q. Thank you. Can you give me the details of your inquiry? 
A. Login technical support. 
Q. First of all, can you tell me which products you are inquiring about today? 
A. Microsoft 365 business Standard。 
Q. Please wait a moment, I understand Microsoft 365. Are you calling about a new case or an existing one? 
A. New. 
Q. To receive phone support, your phone number must be associated with your Microsoft 365 admin profile. To do this, go to aka.ms/m365profile. Again, it aka.ms/m365profile . This can take 48 hours. In the meantime, you can go to aka.ms/m365profile and file a case online. If you prefer, you can also text the link to the phone number you are calling. What do you think? 
A. The phone number is already linked to the link. 
Q. Can you tell me about the products in your inquiry? 
A. Microsoft 365 Business Standard. 
Q. Are you a Global Administrator? 
A. That's right. 
Q. I'm sorry. I didn't understand. Are you a global administrator for your domain? 
A. Yes, I am a global administrator for the domain. 
Q. If you have any inquiries, you can contact a Microsoft representative. Are you sure? 
A. Yes. Please. 
Q. Yes, I understand. Please wait a moment.

Please note that this team is always overwhelmed, so you might need to wait for them to call you, this should take 3-10 working days.

In case the phone line is not supportive, you can consider directly submitting a support request as a helpful workaround:    

Consider signing up for a trial subscription to create a new tenant. Visit Microsoft 365 Business Plans and Pricing | Microsoft 365. 

Once the new tenant is set up, you can access its admin center and submit a support ticket through Microsoft 365 admin center > Support > Help & Support to contact the Data Protection team regarding the previous tenant. Please remember to cancel the trial subscription after your issue is resolved, as this will help you avoid any accidental billing. You may prefer the following resource for detailed instructions: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

I hope this helps point you in the right direction. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further. 

I have exactly the same issue with a business account. My Authenticator doesn't work and the only way to access my account is by using the Authenticator! Sent a support ticket on Monday and still no resolution. No way of calling anyone in the phone. Any ideas how to get this resolved?