I didn't get an activation code for my purchased product

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I didn't get an activation code for my purchased product

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Answer 1

Xavier-D 14,270 Microsoft External Staff Moderator

Hello U U,

I can see that you didn't get an activation code for your purchased product, could you please confirm:

What exact Microsoft product did you purchase, for example Microsoft 365, Office Home 2024, Office Home & Business 2024, or another version?
Where did you purchase it: directly from Microsoft, the Microsoft Store, or a third-party retailer?
After signing in at https://account.microsoft.com/services, do you see the purchased product listed under your account?

Also, when you say you did not receive an “activation code,” were you expecting a 25-character product key, or did the purchase instructions specifically say that a code would be sent to you?

I hope to hear update from you soon, have a nice day.

Xavier-D 14,270 Reputation points Microsoft External Staff Moderator

2026-11-06T00:28:27.06+00:00

Hi U U

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.