i cant login to my laptop

Marcel alexis 0 Reputation points
2026-11-05T02:04:11.79+00:00

64995

so im using ny laptop as usual then when the next time i want to use it and try to login this text pop out, i was confused cuz i was sure it was the usual password but then after reading it i realised it said password for my microsoft account instead of my computer password? so i did and same text pop up now i tried to follow the link and it just reset my microsoft account password and my computer remain the same cant login, please help

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. GsN5034 - IA 79,570 Reputation points Independent Advisor
    2026-11-05T03:08:50.7866667+00:00

    Hello,

    1. Could you please confirm whether you sign in to the device with a local account or a Microsoft account?
    2. Do you have another sign-in option, such as a Windows Hello PIN, that you can use instead of your password?

    Is your device connected to the internet, either through Wi-Fi or Ethernet?

    Since you changed your Microsoft account password online from another device, your locked Windows PC needs an internet connection to sync the new password.

    Alternatively, press Ctrl + Alt + Delete together and check whether the “Change password” option is available on the sign in screen. If it is, select it to change your password.

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  2. AI answer

    2026-11-05T02:05:00.32+00:00

    Connect the laptop to the internet from the lock screen, then select Sign-in options and use either your usual Windows Hello PIN or the newly changed Microsoft account password under the matching icon.

    Try the correct sign-in method

    A Windows PIN is different from a Microsoft account password; resetting the Microsoft account password does not change the PIN. ^1^

    1. Dismiss the error by selecting OK.
    2. Select the Network/Wi-Fi icon at the lower-right of the sign-in screen.
    3. Connect to Wi-Fi, or connect the laptop directly to the router with an Ethernet cable. Windows can require internet access to validate Microsoft-account credentials. ^2^
    4. Select Sign-in options below the entry box:
      • Select the keypad/PIN icon and enter the PIN you normally used on this laptop.
      • If the PIN option is unavailable, select the password/key icon and enter the new Microsoft account password you already created.
    5. Check that the account shown on the screen is yours before entering the credential.

    If I forgot my PIN appears, select it and complete the identity check to create a new PIN. This option is available for Microsoft accounts; it does not perform another Microsoft account password reset. ^1^

    If neither the PIN nor password works

    Start Windows in Safe Mode with Networking; PIN and biometric sign-in are unavailable there, so use the Microsoft account password:

    1. On the sign-in screen, hold Shift while selecting Power > Restart.
    2. Select Troubleshoot > Advanced options > Startup Settings > Restart.
    3. After restarting, press 5 or F5 for Safe Mode with Networking.
    4. Connect to the network if necessary and sign in using the Microsoft account password. ^2^

    If another account appears in the lower-left corner, you can alternatively sign in to that account. If it has administrator rights, use it to install Windows updates and review the affected account. ^2^

    Recovery fallback

    If Safe Mode also rejects the password:

    1. Hold Shift and select Power > Restart.
    2. Open Troubleshoot > Advanced options.
    3. Try Startup Repair.
    4. If the problem began recently and a restore point is available, use System Restore. This rolls system settings back; it is not another password reset. A closely matching Windows 10 sign-in case used these Windows Recovery options after the Microsoft account password was reset but remained rejected. ^3^

    Avoid repeatedly resetting the Microsoft account password—the completed reset does not reset the separate Windows Hello PIN.

    References

    1. Change or reset your PIN in Windows | Microsoft Support
    2. Troubleshoot Problems Signing In to Windows | Microsoft Support
    3. Can't login into my pc - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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