Cancel recurring billing

Question

Cancel recurring billing

Margaret Cameron 0

I do not have any documentation or advice to support an ongoing debit on my account. Also today there are 5 Microsoft debits on my account for 0.00

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3 answers

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Answer 1

Stefan Blom 357.1K MVP Volunteer Moderator

Since the charges appear to be unknown, have a look at https://support.microsoft.com/en-us/accounts-billing/how-to-investigate-a-billing-charge-from-microsoft .

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Answer 2

Hi Margaret Cameron,

Thanks for the additional information. Are the five 0.00 entries showing as pending or completed, and do they all have the same merchant description?

If you still cannot identify them after checking your order and payment history, I recommend contacting the billing support team so they can review the activity from their side:

Open Contact Us - Microsoft Support.
Select Show expanded list of products.
Choose Office, then Get Home support.
Type "live chat", then select Get Help > Contact Support.
Select Ask our Support Assistant, type "Talk to live chat agent" and select Contact Support.
Under Products & Services, choose Microsoft 365 and Office > Billing and Account Profile Question.
Select Chat with a support agent in your web browser.

Have the transaction dates, merchant description, currency and last four digits of the card ready. Please do not share your full card number, password, verification codes or an unedited bank statement.

Since this is a user-to-user support forum, I don’t have access to your account, billing records or transaction details. To protect your privacy, the billing support team will need to review this securely from their side. They’ll be better placed to identify the transactions and clarify what happened.

If the entries do not appear in your payment history, your bank may be better placed to trace them. I hope this helps you get the transactions properly reviewed and clarified.

Kind regards.

Answer 3

Turn off recurring billing from the Microsoft account that owns the subscription, then investigate the five 0.00 transactions separately because Microsoft does not document their meaning in the available billing guidance.

Stop recurring billing

Sign in at Services & subscriptions using the Microsoft account that purchased Microsoft 365.
Find the subscription and select Manage.
Select Turn off recurring billing.
Review the details, scroll down, and choose I don’t want my subscription.
Confirm that the subscription now shows Expires on [date] or offers Turn on recurring billing. Either status means recurring billing is off. You retain access until the expiry date. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support")

If the subscription is absent, repeat this only for any other Microsoft personal account you already use; the subscription must be managed from the account that purchased it.

If there is no cancellation option

Third-party purchase: If it was bought through Apple, Google Play, Amazon, or another retailer, that provider—not Microsoft—manages cancellation and billing. The Manage option may identify the provider. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
“Turn on recurring billing” appears: No further cancellation step is required; renewal is already disabled.
Past-due balance: Microsoft states that an overdue amount must be paid before cancellation.
Still unable to cancel: Use Microsoft’s guided support from the cancellation troubleshooting page. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Investigate the five 0.00 transactions

Open Microsoft’s Manage your payments page and select Investigate. Microsoft identifies several possible sources of unfamiliar transactions, including another Microsoft account using the card, recurring billing, retried payments, and purchases made by a family member. ^4^

The available Microsoft guidance does not establish what five 0.00 entries specifically represent. Check whether they are pending authorizations or completed transactions with your bank.

If you do not recognize or authorize them:

Contact the bank or debit-card issuer promptly.
Ask it to identify the merchant details and block future unauthorized Microsoft debits.
If the card information may be compromised, request replacement of the card rather than only disputing individual transactions. Microsoft notes that disputing charges alone does not prevent further fraudulent attempts. ^4^
Contact Microsoft Support through the Get Help → Contact Support route on the same charge-investigation page if the transactions appear in Microsoft payment history.

References

[Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
[Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
How to investigate a billing charge from Microsoft | Microsoft Support