Artifact Signing organization validation In Progress since October 21 — request for support routing

Request a moderator-assisted review through this Microsoft Q&A thread using the Artifact Signing tag, and provide the validation ID and subscription details only after a Microsoft moderator opens a private-message conversation.

Recommended escalation

1. Keep the current organization validation request open.
   Do not create a duplicate request for the same entity: Microsoft states that duplicate requests do not help and that identity validation cannot be expedited.^1^
2. Ask a Microsoft moderator on this thread to initiate a private message.
   Microsoft Q&A private messages are visible only to the question author and Microsoft moderators. Subscription IDs, tenant IDs, support-ticket IDs, logs, and email addresses are approved for exchange there.^2^ Once the private-message banner appears, provide:
   • Identity validation ID
   • Azure subscription ID
   • Tenant ID
   • Artifact Signing account name and region
   • Primary validation email address
   • Request creation date
   • Legal organization name and D‑U‑N‑S number
   • Screenshot showing In Progress
   • Confirmation that no verification or document-request email was received
   Do not post those identifiers or business documents in the public thread. Q&A private conversations are deleted 30 days after the moderator’s first message, so retain your own case notes.^2^
3. Request these specific checks from the validation team:
   • Whether primary-email verification completed
   • Whether representative/individual verification is outstanding
   • Whether business documents or public-record confirmation are required
   • Whether the newly issued D‑U‑N‑S number can be added to the existing review
   • Whether the request is waiting on the registration authority or validation vendor

Similar organization-validation cases that remained In Progress were resolved after details were exchanged privately and the validation team reviewed the request.^3^

Portal support fallback

Since the resource-level diagnostic stalled, try the portal’s global support entry instead:

1. Azure portal → select ? in the global header.
2. Describe the issue as Artifact Signing organization identity validation in progress more than seven business days.
3. If recommendations or diagnostics appear, select Create a support request. If the workflow enters recommended solutions, select Return to support request, then Next.^4^
4. Select the affected subscription and the closest available Artifact Signing / identity validation service and problem type.
5. Include only nonconfidential context in the initial description; provide sensitive identifiers through the ticket’s secured exchange.

Creating a support request requires subscription-level Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* permission. Technical support also requires an eligible support plan; Basic support does not provide technical support.^4^ If the plan prevents submission, the tagged Q&A moderator/private-message route is the documented alternative for Artifact Signing identity-validation assistance.^1^

Preserve the working individual profile

Do not delete the working individual certificate profile, its Artifact Signing account, or its associated identity validation while this review is pending. Deleting an account removes its certificate profiles and stops associated signing; deleting an identity validation can affect linked profiles across accounts in the subscription.^5^

The organization’s Public Trust certificate profile can be created after its organization identity validation reaches Completed. Artifact Signing supports multiple identity validations and certificate profiles, and a completed aligned identity validation is required before creating the corresponding profile.^6^

Because the mailbox and portal status have already been checked, no further client-side troubleshooting is indicated unless the validation details change to Action Required. In that state, follow the displayed instructions promptly; verification links sent to the primary email expire after seven days.^7^

References

1. Artifact Signing FAQ | Microsoft Learn
2. Private messages on Microsoft Q&A
3. Identity Validation stuck 'In Progress' for more than 7 days - Microsoft Q&A
4. Create an Azure support request
5. Renew or delete Artifact Signing Identity Validations
6. Artifact Signing resources and roles
7. Quickstart: Set up Artifact Signing | Microsoft Learn