change my phone number

Jerry Pickens 0 Reputation points
2026-11-04T18:27:22.9833333+00:00

I have gone into my account information page several times now and tried to edit my information so that I can change my phone information from "none" to my new number and I can not do it. I need help.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. EmilyS726 277.8K Reputation points Independent Advisor
    2026-11-04T19:01:37.8166667+00:00

    For personal Microsoft accounts, Microsoft now says you can no longer add a phone number as a new security method. This method is being phased out. See official document here.

    https://support.microsoft.com/accounts-billing/manage/microsoft-to-stop-sending-sms-codes-for-personal-accounts

    Are you hoping to update the contact method to receive the 2FA verification?

    If so, you go to https://account.live.com > Security > Manage how I sign in. And you will need to use email, the authentication app, or passkey.

    If you need to verify your Bing Reward, The supported alternative to entering a phone number is QR-code verification through the Bing mobile app. Microsoft officially identifies this as an alternative to SMS, and users have successfully redeemed rewards with it when SMS verification failed. https://support.microsoft.com/en-us/accounts-billing/rewards/use-qr-code-verification-to-redeem-microsoft-rewards

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  2. AI answer

    2026-11-04T18:29:35.2466667+00:00

    Because your work or school account does not allow you to edit the profile phone number, ask your organization’s Microsoft 365 administrator or IT help desk to update the Contact information field for your account.

    Administrator steps

    Give the administrator your new number and ask them to:

    1. Sign in to the Microsoft 365 admin center.
    2. Go to Users → Active users.
    3. Select your account.
    4. On the Account tab, select Manage contact information.
    5. Enter the new phone number and select Save changes. ^1^

    Your organization can restrict which profile fields users may edit, so repeatedly returning to your account-information page will not help when self-service editing has been disabled. ^2^

    If the administrator cannot edit it

    The account may be synchronized from an on-premises directory. For directory-synchronized users, the administrator must change the phone number in the organization’s on-premises directory tools, rather than in Microsoft 365; the updated value then synchronizes to Microsoft 365. ^2^

    If this is also your sign-in verification number

    The profile/contact number and the number used for multifactor authentication are separate settings. To change the verification number:

    1. Open https://mysignins.microsoft.com/security-info.
    2. Sign in with the work or school account.
    3. Select Add sign-in method and add the new phone.
    4. Verify it, then remove the old phone.

    If sign-in only offers the inaccessible old number, contact your organization’s IT help desk; the tenant administrator must reset your authentication methods so that you can register the new number. ^3^

    If this is your own Microsoft 365 administrator account

    Go to Microsoft 365 admin center → Users → Active users → select your administrator account → Manage contact information, update the number, and select Save changes. ^4^

    References

    1. Change a user name and email address
    2. How to update contact information in Exchange Online in Microsoft 365
    3. How to change my phone number - Microsoft Q&A
    4. Update your Microsoft 365 admin phone number and email address
    AI-generated content may be incorrect. Read our transparency notes for more information.

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