cannot send or receive email

Krista Anderson 0 Reputation points
2026-11-04T17:04:57.02+00:00

cannot send or receive emails in Outlook. Account is does not show as disabled in M365

Microsoft 365 and Office | Other

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  1. John Jefferson Doyon 90,545 Reputation points Independent Advisor
    2026-11-04T17:42:39.9533333+00:00

    Hi, @Krista Anderson

    To help narrow down the issue:

    1. Can you sign in to Outlook Web https://outlook.live.com/mail and send or receive emails there?
    2. Do you receive any error message when sending an email? If so, what does it say?
    3. Is this a work or school account managed through Microsoft 365?

    In the meantime, try sending and receiving emails through Outlook Web https://outlook.live.com/mail This will help determine whether the issue is with the Outlook application or the mailbox itself.

    If you have Microsoft 365 admin access, also check whether the account has an active Exchange Online license and whether there are any incidents under “Health” > “Service health” in the Microsoft 365 admin center.

    Click “Add comment” to let me know.

    Thanks!

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