For this gaming/Xbox scenario, the supported fixes are:
- Restart Windows first. Some Gaming Services sign-in and launch issues are caused by a bad service state, and a restart can clear that.
- Reinstall Gaming Services.
- Open PowerShell as Administrator.
- Run:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers - In the same PowerShell window, run:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN - Install Gaming Services from that Store page, accept the UAC prompt, and then try launching the game again.
- If the Xbox app is also failing, update or reinstall the Xbox app.
- Make sure the PC is in the RETAIL sandbox.
- Open PowerShell as Administrator.
- Run:
get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers - Then run:
start ms-windows-store://pdp/?productid=9mv0b5hzvk9z - Install the Xbox app again from the Store.
- If Gaming Services install/start errors appear, use the Microsoft support workaround for Gaming Services corruption.
- Open Notepad.
- Paste this PowerShell script:
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse - Save it as RepairGamingServices.ps1 with Save as type = All Files (.).
- Right-click the script and select Run as administrator.
- Restart the device.
- Start the Xbox app and install Gaming Services again when prompted.
- If the problem started around Xbox/Game Pass game launching, install the Windows update listed for Gaming Services issues on Windows 10: KB5004476.
- If the errors are specifically about missing DLLs when launching an app, reinstalling the relevant Microsoft Visual C++ components is the documented fix for missing runtime DLL conditions.
Note: the Gaming Services repair script removes service registry keys and reinstalls the component. Use it only as written, then restart before testing again.