I was charged double on my bank account for xbox subscription need refund

Question

I was charged double on my bank account for xbox subscription need refund

J.R. Chadis 0

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2 answers

Your answer

Answer 1

Hello J.R. Chadis,

Welcome to Microsoft Q&A forum.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please request a refund on the order history of your Microsoft account or contact Microsoft Support.

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Contact Support or Sign in to contact support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Technical support.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.

Answer 2

Check your Microsoft order history first; if both Xbox subscription charges appear as completed purchases for the same amount and billing period, contact Xbox Support to request a refund for the duplicate.

Verify the duplicate charge

Sign in at Microsoft account Order history using the account that owns the Xbox subscription.
Set the date range to include both bank charges.
Compare the order history with your bank statement:
- Two matching Microsoft orders: note both order numbers, dates, and amounts.
- Only one Microsoft order: open Payment options in your Microsoft account and select Investigate. The other payment may belong to another Microsoft account using the same card.
- Review the previous few months as well. A previously missed payment and the next regular payment can be collected close together, which can look like duplicate billing. ^1^

Request the refund

For an Xbox subscription purchased directly from Microsoft, open Xbox subscription cancellations and refunds, sign in with the purchasing account, and follow the refund or support prompts. Refund eligibility depends on the subscription, timing, and country or region. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If no refund option appears:

Go to Microsoft Contact Support.
Enter Xbox duplicate subscription charge and select Get Help.
Select Contact Support and use the available chat or callback option.
Provide both charge dates and amounts, the matching order numbers, and the last four digits of the payment method. Do not post those details publicly.

If the subscription was purchased through Apple, Google Play, or another retailer, request the refund from that seller rather than Microsoft. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If you do not recognize one or both charges

Use Manage your payments → Investigate. If you believe the card information was stolen, contact your bank or payment provider promptly to block further charges and replace the compromised card; disputing only the existing payment does not prevent new fraudulent charges. ^3^

References

I've been charged twice | Microsoft Support
[Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
How to investigate a billing charge from Microsoft | Microsoft Support