Message "We couldn't find your 'OneDrive on SPO' folder in D:\OneDrive"

Re-link OneDrive to the single Microsoft account you intend to keep, pointing it back to D:\OneDrive only after confirming that the correct files exist online.

1. Protect your files first

1. Sign in to the OneDrive website with the account you want to keep.
2. Check several important folders and the online Recycle Bin.
3. In File Explorer, check whether D:\OneDrive still exists and contains files.
4. Copy any local-only files that are not online to a temporary folder outside OneDrive before changing the configuration.

Do not delete old accounts or their local folders until their files, subscriptions, purchases, and recovery information have been reviewed.

2. Re-link OneDrive to the correct account

1. Select the OneDrive cloud icon by the Windows clock.
2. Select Help & Settings (gear) → Settings → Account.
3. For the currently connected account, select Unlink this PC → Unlink account.
4. Press Windows+R, enter the following location, and select OK:

      %localappdata%\Microsoft\OneDrive\settings
   

5. Delete only PreSignInSettingsConfig.json. This clears OneDrive’s saved pre-sign-in selection.
6. Open Start, search for OneDrive, and open it.
7. Sign in with the one account you want to use.
8. At the folder-location screen:
   • If D:\OneDrive is the existing folder for this same account, select it and choose Use this folder.
   • If its contents came from a different account or you are uncertain, choose a new folder instead. After synchronization finishes, compare and move the required files carefully.

Unlinking and re-linking does not delete cloud data; OneDrive reconnects and synchronizes the selected account afterward.^1^

3. If the missing-folder message remains

Reset the OneDrive sync client:

1. Press Windows+R.
2. Enter:

      %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
   

3. If Windows cannot find it, try:

      C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
   

4. If that also fails, try:

      C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
   

5. Open Start, search for OneDrive, and launch it again.

A reset does not delete files, but it disconnects all personal and work/school sync connections and performs a full resynchronization. Any selective-sync choices may need to be configured again.^2^

If D: is an external USB drive or SD card, it must meet OneDrive’s drive requirements; Microsoft specifically documents NTFS for these Windows external-storage scenarios.^3^

4. Remove old accounts without deleting them

To stop an old account from syncing on this computer:

1. Open OneDrive → Help & Settings → Settings → Account.
2. Select the old account.
3. Select Unlink this PC.

This removes its OneDrive connection from the PC; it does not permanently delete the Microsoft account or its online files.^4^

Microsoft personal accounts cannot be merged, nor can a personal account be merged with a work or school account. Files must be copied between accounts before an unwanted account is closed.^5^

If Windows asks whether to use a Personal or Work or school account with the same address, those are separate accounts. They cannot be merged; the personal account can instead be renamed by changing its primary alias.^6^

5. Permanently close an old Microsoft account only if necessary

For each unwanted account:

1. Sign in to that exact account and verify its identity.
2. Download or transfer anything needed from OneDrive.
3. Check and cancel its subscriptions separately.
4. Review whether it contains purchases, email, Xbox/Skype data, or BitLocker recovery keys.
5. On the account-closure page, confirm the displayed account, select the acknowledgements and reason, choose the 30- or 60-day reopening window, and select Mark account for closure.^7^

Closing an account permanently removes its data after the reopening period. It is different from unlinking it from OneDrive or removing an email alias.

References

1. Windows
2. Reset OneDrive | Microsoft Support
3. Unable to sync OneDrive to an SD card or external USB drive | Microsoft Support
4. How to cancel or stop sync in OneDrive | Microsoft Support
5. Combining Microsoft accounts | Microsoft Support
6. Which account do you want to use? | Microsoft Support
7. How to close your Microsoft account | Microsoft Support