outlook issuw

Question

outlook issuw

Ahmed Awed 0

{"SessionId":"550d2b07-1aa2-8a40-b49e-6d450fd0757f","Timestamp":1793800529114,"Error":"INTERACTIONREQUIRED"}

0 comments

2 answers

Your answer

Answer 1

Igihozo Gady 80 Independent Advisor

Hello @Ahmed,

Thank you for contacting Microsoft Community.

To better understand the issue, could you please clarify the following:

Where exactly are you encountering the error messages? For example, do they appear when opening Outlook, signing in to your account, or performing a specific action?

When did you first notice the issue, and does it occur every time you try to use Outlook?

This information will help me better understand the situation and provide the appropriate troubleshooting steps.

Best regards.

0 comments

Answer 2

Sign in to the same business mailbox through Outlook on the web, complete any MFA or verification prompt, and then clear New Outlook’s local state if web access succeeds.

1. Test the account in a browser

Open Outlook on the web and sign in with the same work account.

If sign-in succeeds and mail is available: the mailbox is working, so continue with the New Outlook reset below.
If sign-in fails: do not reset Outlook yet. Complete any password or MFA prompt. After repeated failed attempts, wait before trying again or select another MFA method; your administrator should inspect the Microsoft Entra sign-in logs if the failure continues.^1^

Testing Outlook on the web distinguishes an account/mailbox problem from a problem limited to the installed application.^2^

2. Clear New Outlook’s local authentication state

Close New Outlook completely.
Press Windows key + R.
Enter:

olk.exe --clearLocalState

Press Enter, reopen New Outlook, and sign in again.
Complete all browser, consent, or MFA prompts.

This is the New Outlook-specific recovery sequence reported for INTERACTIONREQUIRED authentication failures.^3^

Do not create a classic Outlook profile or use classic Outlook Safe Mode as the next step. New Outlook uses a different architecture and normally has only one Outlook profile.^4^

3. If the error remains, repair New Outlook

Go to:

Start → Settings → Apps → Installed apps → Outlook (new) → More options (…) → Advanced options → Repair

Open Outlook and test again. Repair attempts to fix the app without removing its data.^5^

If Repair does not work, Reset is available on the same page, but it can remove local app data and require account setup again.

Administrator checks

If Outlook on the web also fails, or the user cannot complete MFA:

Verify the user has the required Microsoft 365/Exchange Online license and that the mailbox is provisioned.
Review Microsoft Entra ID → Monitoring & health → Sign-in logs, using the timestamp from the error to locate the attempt.
Check the failure reason and Conditional Access/MFA details.
If many attempts were made, allow the temporary sign-in protection to clear before retrying.^1^

If this is a third-party IMAP account rather than Microsoft 365, the provider may require an app password. Generate it on the provider’s website and enter that generated password in Outlook instead of the regular account password.^6^

References