I want access my subscription to my Mac

To access and manage a Microsoft 365 subscription on a Mac, first confirm where the subscription was purchased.

1. Sign in to the Microsoft subscriptions page at account.microsoft.com/services using the Microsoft account used to buy Microsoft 365.
2. Find the Microsoft 365 subscription.
   • If Manage, Cancel, or Change payment appears, the subscription is billed by Microsoft and can be managed there.
   • If those options are missing or limited, the subscription is likely managed by a third party such as Apple.

If the subscription was bought from Microsoft:

• Manage sharing, recurring billing, payment method, renewal, upgrade, cancellation, and billing dates from the Microsoft account subscriptions page.

If the subscription was bought through Apple App Store on the Mac or iPhone/iPad:

• The subscription must be managed in Apple ID subscription settings.
• Microsoft cannot cancel, refund, or change billing for that subscription.

If Office on the Mac shows the subscription as inactive:

1. Sign out of the Office app.
2. Sign in again with the Microsoft account that was used when the subscription was purchased.
3. If the subscription was purchased through Apple and is already linked to a different Microsoft account, this can cause association errors.
4. If needed, try Restore previous purchase for Office for Mac from the Office app flow referenced in Microsoft Support.

If Office says Product deactivated:

• Select Sign in in the Office app and enter the Microsoft 365 account to reactivate Office.

If Office says Couldn't Verify Subscription:

• Reconnect the Mac to the internet and select Retry.

If the Mac still cannot activate after signing in with the correct account, contact Microsoft Support. If the subscription was purchased through Apple, billing and subscription management must be handled through Apple.

References:

• Where can I manage my Microsoft 365 subscription? | Microsoft Support
• Activation
• Office for Mac payment error code 1303 | Microsoft Support
• A subscription notice appears when I open a Microsoft 365 application | Microsoft Support