How do I contact a person under xbox support

Sign in on the Xbox Support contact page and select Contact us/Start chat to request a human billing agent rather than continuing through the general virtual assistant.^1^

Reach an Xbox support agent

1. Open the Xbox Support contact page above.
2. Sign in with the Microsoft account on which the Game Pass Ultimate code was redeemed.
3. Select Contact us or Start chat.
4. Choose the closest available issue:
   • Subscriptions & billing
   • Game Pass
   • Redeem a code
5. Select Chat with a support agent or request a callback if offered.
6. Give the agent:
   • The approximate purchase and redemption dates
   • The retailer where the code was purchased
   • The order number or receipt
   • The account’s gamertag
   • What outcome you want, such as a refund or correction

Do not post the code, email address, receipt, or other account information in a public forum. Contact options can vary by region, support hours, account, and issue category.^2^

If the human-chat option does not appear

Use Microsoft Support Home, enter Account, select Contact Support, and provide the requested details to open a support chat.^3^

Try during normal business hours if chat remains unavailable; agent availability can be restricted by operating hours.^4^

Refund eligibility depends on how it was purchased

• Bought directly from Microsoft: Subscription refund eligibility depends on the purchase date, subscription type, and country. Microsoft directs Xbox subscription customers to the Xbox cancellation and refund process.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy")
• Prepaid code bought from another retailer: Microsoft’s general subscription refund policy does not cover prepaid retail subscription codes; those are governed by the retailer’s return policy. Contact that retailer as well and retain the receipt.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy")
• Bought through Apple or Google Play: Refund and cancellation requests must go through that store’s support.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy")

Because the code has already been redeemed, an Xbox billing agent must review the account-specific options; public forum contributors cannot access the purchase or subscription record.

References

1. How am I supposed to contact Xbox Support? Nothing Works! - Microsoft Q&A
2. Can a real person help me please - Microsoft Q&A
3. XBOX Gamepass Code not working - Microsoft Q&A
4. Contacting Microsoft Support - Microsoft Q&A
5. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])