Account locked

K 0 Reputation points
2026-11-03T16:24:16.1+00:00

As the title said my new microsoft account (not even 1 week in) got locked and can't recover due to a very questionable ability to resolve problem of microsoft support
For those who think I may do something wrong with the newly created account all I did was to uninstall copilot , install line , steam and after trying to install spotify in microsoft store my account got locked on a newly bought device.
And all the support can do is to put me in a loop of asking

  1. How do I sign in
  2. Do I got a human verify bot , yes at first and after I'm done with it it still says locked
  3. Can I sign in , I answer no because it's locked
  4. proceed to put me in a loop of helping with sign in help Loop to number 1
Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Carl-L 24,820 Reputation points Microsoft External Staff Moderator
    2026-11-05T06:34:53.4366667+00:00

    Hello K,

    Welcome to Microsoft Q&A forum.

    It's unfortunate to hear what you've being through. Before we proceed further, may I know what it says when you try to sign in with your account to the Microsoft websites?

    I'm waiting for your reply.

    Was this answer helpful?

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