How can i get back to my account??

First check whether the account still exists, because a personal Microsoft account that remained unused—or locked—for more than two years may have been closed and cannot then be recovered. ^1^

1. Determine the account’s status

Try signing in with the exact original address, including its domain—for example, @hotmail.com versus @hotmail.co.uk.

• “The Microsoft account you’ve entered does not exist”: Check the spelling and try any alias or telephone number previously attached to the account. Microsoft specifically recommends checking the exact domain and alternate aliases. ^2^
• If the address remains unrecognized, long-term inactivity may have resulted in closure. Microsoft generally requires a sign-in at least once every two years, although exceptions exist for certain purchases, active subscriptions, certifications, balances, and other listed circumstances. Accounts locked for more than two years can also be treated as inactive and closed. ^1^
• Password or verification challenge appears: The account still appears to exist; proceed below.

2. Use the Sign-in Helper if recovery information is unavailable

Since repeated recovery forms have already failed, use Microsoft’s Sign-in Helper rather than immediately submitting the same information again:

1. Open the Sign-in Helper.
2. Enter the affected Microsoft account.
3. Follow the route matching the displayed error or unavailable verification method.
4. Record the exact final message; this distinguishes an existing but inaccessible account from an unrecognized account.

Microsoft directs users who have not enabled two-step verification and do not recognize the offered recovery email or telephone number to this tool. ^3^

3. If another recovery submission is offered

Do not rely on recent mail activity you cannot provide. Instead, add older facts tied to the account:

• Old passwords, including ones saved in browsers or Windows Credential Manager.
• Exact historical Outlook/Hotmail email subject lines and contacts; friends or relatives may still have messages from the account.
• Information entered when the account was created, including an old name or address.
• Skype ID, contacts, calling details, or purchase information.
• The hardware ID of an Xbox console frequently used with the account.
• Submit from a previously used device and familiar location, if either is still available.

Microsoft allows unsuccessful applicants to try again up to two times per day and sends the result to the supplied working email address, normally within 24 hours. ^3^ ^4^

Important recovery limitations

• Support representatives cannot send a password-reset link, access the account, change its details, or override the ownership-verification process. Therefore, contacting an agent should not be expected to produce a manual recovery approval. ^4^
• If two-step verification was enabled and none of its registered verification methods remains accessible, Microsoft states that support cannot restore access. ^3^
• If the username is no longer recognized, the support page provides an “I need to talk to a customer support agent” option. An advocate may help clarify the sign-in status, but the same restriction against resetting or modifying the account applies. ^2^

If the account was closed under the inactivity policy, or verification cannot succeed through the supported methods, there is no documented route for restoring the account or its mailbox contents.

References

1. Microsoft account activity policy
2. My username and password have stopped working | Microsoft Support
3. Help with the Microsoft account recovery form | Microsoft Support
4. Account recovery unsuccessful | Microsoft Support