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App update stuck in Certification for 4+ business days (restricted capabilities runFullTrust / unvirtualizedResources)
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Isao Kakeda
0
Reputation points
Hello,
Our app update has been in the "Certification" stage since October 29, 2026, which is longer than the stated maximum of 3 business days.
- App: Photo Cache Cleaner - Clean Suite
- Store ID: 9MW0M2W5VFT2
- Submission: Submission 5 (package v4.0.3.0, x64)
- Restricted capabilities: runFullTrust, unvirtualizedResources (justifications were provided in Submission options)
We tried to open a support case via https://aka.ms/storedevsupport, but Engage Center keeps loading and never opens (same result in Edge InPrivate).
Could someone from the Store team check the certification status, or let us know if anything else is needed from our side? We are planning a release around November 20.
Thank you.
Microsoft Partner Center | Other
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