I have an account i no longer use

Sign in with the Microsoft account that owns the subscription, cancel it from Services & subscriptions, and verify that recurring billing is off.

Cancel the subscription

1. Open the Microsoft 365 cancellation page.
2. Sign in with the same Microsoft account used to purchase the subscription.
3. Select Cancel subscription; this may appear as Upgrade or Cancel.
4. Review the cancellation details, then select I don’t want my subscription to confirm. [^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")
5. Return to Services & subscriptions and check the status:
   • Expires on [date] or Turn on recurring billing means renewal is already disabled and no further renewal charge should occur.
   • Next charge [date] means recurring billing remains active. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "What happens when your Microsoft 365 subscription expires | Microsoft Support")

If there is no Cancel option

• Confirm that you signed in with the Microsoft account that purchased the subscription.
• If it was purchased through Apple, Google Play, Amazon, or another retailer, cancellation must be handled directly by that provider; Microsoft cannot cancel or refund third-party subscriptions. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
• If there is an overdue balance, it must be paid before cancellation.
• If the charge continues after cancellation, check the subscription end date and whether a different Microsoft account owns the subscription. Microsoft notes that cancelling within two days of the billing date can still result in a charge. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Before cancelling, download any important OneDrive files. After Microsoft 365 ends, storage returns to the free allowance; exceeding it can prevent OneDrive syncing and Outlook.com email activity. [^1^](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription")

References

1. [Cancel a Microsoft 365 subscription](https://support.microsoft.com/en-us/accounts-billing/subscriptions/[Subscription ID])
2. [What happens when your Microsoft 365 subscription expires | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])