My One Drive files aren't accessible on my Mac Hard Drive

Question

My One Drive files aren't accessible on my Mac Hard Drive

Liz Armendariz 0

Today my files on One Drive file weren't accessible from my computer, it keeps telling me to open One Drive, but when I do, it runs to the " A File Can't be Synced" and tells me to change the name but then it shuts One Drive off and won't let me access said file. I also tried accessing the files directly from the Users drive, but it won't let me, it appears blank. The most updated files are on my computer, not on the cloud, PLEASE HELP ME

Computer: MacBook NEO

SYSTEM. Tahoe 26.7.1

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Answer 1

Before attempting any resets, reinstallations, or changes to the OneDrive folder, I would like to examine the exact error to avoid risking those files. Could you please share a screenshot of the "A File Can't be Synced" message, including the filename and any additional details displayed before OneDrive closes? Also, if possible, please click the OneDrive cloud icon in the macOS menu bar and share a screenshot of its synchronization status or any errors shown there.

Additionally, please open Finder > Go > Go to Folder, enter ~/Library/CloudStorage/, and share a screenshot showing the OneDrive folder and its contents, if visible. This will help determine whether the files are still present locally but inaccessible because OneDrive is not running, or whether Finder is displaying an empty cloud storage location. Please also confirm whether you can see the older files when signing in at https://onedrive.live.com. For now, avoid deleting, moving, or resetting your OneDrive folder, since you mentioned having newer files that have not synchronized. Please hide any personal information in the screenshots.