Microsoft Solitaire Premium subscription cancellation

Leonard J Fabiano 0 Reputation points
2026-11-02T19:07:39.09+00:00

A "Microsoft*Solitaire Premi425-681-6830 WA" charge appears on my credit card statement. The phone number provided is not in service. How do I cancel this subscription?

Windows for home | Other | Gaming
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  1. John Jefferson Doyon 90,550 Reputation points Independent Advisor
    2026-11-02T19:49:17.39+00:00

    Hi, @Leonard J Fabiano

    This forum is public.

    To help narrow this down, have you checked whether the charge appears in your Microsoft account's billing history or whether a Solitaire subscription is listed under Services & subscriptions?

    In the meantime, I recommend the following steps:

    1. Investigate the charge:
    2. Check for an active subscription:
      • Go to https://account.microsoft.com/services
      • Sign in with the Microsoft account that may have been used to purchase Solitaire Premium.
      • Look for a Solitaire-related subscription.
      • Select "Manage" and then "Cancel" or turn off recurring billing.
      • Follow the prompts to complete the cancellation.
      If you see "Turn on recurring billing" instead, the subscription is already scheduled to expire and will not renew.
    3. Check your other Microsoft accounts and ask family members whether they may have used your card for an in-app purchase. You can also review your order history here: https://account.microsoft.com/billing/orders

    If you cannot identify the charge in any Microsoft account, contact your credit card provider using the official number on the back of your card. Explain that you do not recognize the transaction and ask them to investigate it, dispute the charge if unauthorized, and prevent further recurring charges if necessary.

    Avoid relying on the phone number shown in the transaction description. You can also contact Microsoft through its official support page via live chat:

    https://support.microsoft.com/home/contact

    Please let me know what you find.

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-11-02T19:08:14.1133333+00:00

    Cancel the Solitaire Premium subscription from the Microsoft account or app store that originally billed it; the disconnected phone number on the card statement is not needed.

    If Microsoft billed the subscription directly

    1. Open Services & subscriptions and sign in with the Microsoft account used to purchase Solitaire Premium.
    2. Find the subscription and select Manage.
    3. Select Cancel or Upgrade or Cancel.
    4. Complete the prompts and note the subscription end date. If the page shows Turn on recurring billing, renewal is already disabled and no further cancellation action is required. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription")

    If Solitaire Premium is not listed, repeat this check with any other personal Microsoft accounts used on the PC, including an old email address or a family member’s account.

    If the subscription was purchased through an app store

    The billing provider must cancel it:

    • Apple App Store purchase: manage the subscription through Apple.
    • Google Play purchase: manage it through Google Play.

    Microsoft’s cancellation page confirms that Apple and Google Play purchases must be handled by the respective store’s support. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel your Microsoft subscription")

    If no account shows the charge

    1. Sign in to the Microsoft account dashboard’s Manage your payments page.
    2. Select Investigate beside the unrecognized charge.
    3. Check other Microsoft accounts and ask whether a family member used the card for an in-app purchase. Microsoft lists recurring subscriptions and purchases made by someone who knows the card details among the common explanations. ^2^
    4. If the transaction still cannot be located, use Contact Microsoft Support, enter Billing, select Get Help, and then Contact Support to reach the available billing-support option. ^2^

    Do not post the full card number, security code, or Microsoft account details in this public forum.

    If neither Microsoft Support nor any of your accounts can identify the transaction, contact the card issuer. If the charge was unauthorized, report the card as potentially compromised—not merely disputed—so the issuer can prevent additional charges and advise whether the card should be replaced. ^2^

    References

    1. [Cancel your Microsoft subscription](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    2. How to investigate a billing charge from Microsoft | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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