Unable to check conversion guidelines

The same Xbox Game Pass conversion guidance is available on Xbox Support’s working UK-localized page, so review it before accepting an upgrade or conversion: All about XBOX Game Pass Conversions.^1^

Current conversion guidelines

When upgrading to a Game Pass plan that includes benefits from an existing subscription, the remaining prepaid time is converted at the ratio in effect when the upgrade occurs. Xbox states that these ratios can change.^1^

Upgrading to Game Pass Ultimate

Remaining time is rounded up to the next full day, with a maximum converted balance of 36 months.

Upgrading to Game Pass Premium

• Game Pass Essential converts at 3:2.
• Converted time is capped at 13 months.

Buying a higher-tier Game Pass subscription from Xbox or Microsoft Store also converts the current subscription under these conversion rules.^2^

Before confirming, check that the purchase screen shows the resulting plan, price, converted expiration date, and recurring-billing terms. If those details are absent or conflict with the published ratios, do not complete the transaction; capture screenshots and contact Support.

If the UK page is also blocked

The screenshot shows a web-request block, not evidence that the conversion terms were withdrawn. Try these access fixes:

1. Open the page in another current browser.
2. Disable VPN/proxy services and script-, ad-, or tracker-blocking extensions temporarily.
3. Allow cookies and JavaScript for Xbox Support.
4. Switch from a work, school, or shared network to a personal connection or cellular data.
5. Delete only the cookies/site data for support.xbox.com, then reload.

Microsoft documents these measures for browser-based Microsoft access failures, including blocked scripts, cookies, VPNs, network reputation, and stale browser data.^3^

If a conversion already occurred

Go to Microsoft account → Services & subscriptions, locate Game Pass, and select Manage. This page provides the available plan, recurring-billing, cancellation, and payment options.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")

If the conversion did not match the displayed offer:

1. Save the order confirmation, before-and-after expiration dates, and the blocked-page reference identifier shown in the screenshot.
2. From the same Microsoft Support article, select Contact Support.
3. Describe the issue as an Xbox subscription conversion/billing dispute, state which subscriptions were involved, and attach the screenshots.
4. Ask Support to confirm the conversion ratio applied to the transaction and review available cancellation or refund options.

The broader Microsoft digital-goods rules identify Xbox subscriptions as account-associated services and point to the applicable subscription terms.^5^

References

1. All about XBOX Game Pass Conversions | XBOX Support
2. Changing your XBOX subscription
3. How to fix 'Let's help you move forward' error | Microsoft Support
4. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. Usage rules for Digital Goods (“Rules”) | Microsoft Support