Billing Account Under Review – Unable to Create Azure Subscription

宮城 孝紀 0 Reputation points
2026-11-02T02:53:49.13+00:00

We are trying to create a new Azure subscription under our Microsoft Customer Agreement billing account.

However, the billing account is currently shown as “Under review,” and we are unable to create a new subscription.

The new Azure subscription will be used as the billing method for GitHub Enterprise.

Could you please confirm:

  1. The current review status of our billing account.
  2. Whether any additional information or action is required from our side.
  3. What is required to enable the creation of a new Azure subscription.

Thank you for your support.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. Hemant Bharadwaj 340 Reputation points Microsoft Employee
    2026-11-02T09:06:32.2666667+00:00

    Likely cause: the billing profile is in a risk/compliance verification state (“Under review”), and Azure blocks creating new subscriptions until that review is completed.

    1. Confirm your permissions first.
      • You should be Billing account owner/contributor (or equivalent billing role) in the Microsoft Customer Agreement billing account.
      • If your role is insufficient, subscription creation can remain blocked even after review.
    2. Check billing account and invoice profile status in Cost Management + Billing.
      • Review billing account/profile health and any banner/action requests.
      • If available, complete pending business verification/payment profile actions.
    3. Open a Billing support request from the billing account context and include:
    4. If portal creation is blocked, ask support to confirm:
      • whether additional documents are required
      • whether a temporary policy hold exists on new subscription creation
      • when the billing profile will be released for new subscription creation

    Helpful references:

    Confirmed facts from your post:

    • Billing account shows “Under review”.
    • New subscription creation is currently blocked.
    • Target use is GitHub Enterprise billing.

    Possible cause (not yet confirmed): billing verification or compliance hold on the billing profile.

    Validation checks after remediation:

    • Billing account/profile status no longer shows “Under review”.
    • “Create subscription” succeeds under the same billing account.
    • New subscription appears and can be selected for GitHub Enterprise billing setup.

    “If you find this answer helpful, please upvote it. If this resolves your issue, please mark it as the accepted answer so that it can help others in the community.”

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