One drive login error

Aidan 0 Reputation points
2026-11-01T21:00:29.4233333+00:00

anytime I try to login to onedrive or the xbox app it doesn't let me and shows the error code "0x80860010"

Microsoft 365 and Office | OneDrive | Other | Windows
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  1. Norah-L 13,140 Reputation points Microsoft External Staff Moderator
    2026-11-02T02:26:22.1833333+00:00

    Good day Aidan,

    Since the issue affects both OneDrive and the Xbox app, it may be related to the Windows sign-in components.

    First, please press Windows key + R, enter services.msc and make sure these services are running:

    • Microsoft Account Sign-in Assistant
    • Web Account Manager
    • Windows Push Notifications User Service

    Restart the computer and test the sign-in again. If the issue continues, create a new Windows user profile under Settings > Accounts > Other users, then check whether OneDrive and the Xbox app work there.

    A new profile is especially useful for determining whether the existing Windows profile or its cached sign-in information is causing the problem.

    Was this answer helpful?

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