question about the aurora cape.

Evelina Basiul 0 Reputation points
2026-11-01T11:05:30.9633333+00:00

Good Day, i have a question about the aurora cape that i have redeemed through tiktok on the launch day on september 29th so the issue is that i dont have it in my inventory in bedrock and java but i have the email confirmartion and the order confirmation as well for the order and im a bit worried since it said redeemed but i dont have it after 3 months of waiting.

Windows for home | Other | Gaming
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  1. AI answer

    2026-11-01T11:06:35.9766667+00:00

    Because the Aurora Cape redemption is confirmed but the entitlement is still missing from both Bedrock and Java after months, submit an account-entitlement request to Minecraft Support rather than redeeming the code again. Matching Aurora Cape cases with completed orders are directed to Minecraft Support for an account-level check.^1^

    Submit the support request

    1. Open the Minecraft Support request form:
      https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811
    2. Sign in with the same Microsoft account used when redeeming the TikTok reward.
    3. Explain that:
      • The Aurora Cape was redeemed through TikTok on September 29.
      • Redemption and order confirmations show it as completed.
      • It remains absent from both Bedrock Dressing Room and the Java cape/skin editor.
      • The issue has persisted for approximately three months.
    4. Attach:
      • The redemption-confirmation email.
      • A screenshot of the completed order, including its date and order number.
      • Screenshots showing the cape missing in Bedrock and Java.
      • The Microsoft/Xbox gamertag associated with the redemption.
    5. Do not post the order number, email address, redemption code, or other account details on this public forum.

    Minecraft Q&A guidance for the same Aurora Cape problem specifically links the cape-delivery article and Minecraft Support request form.^2^

    A suitable ticket description is:

    I redeemed the Aurora Cape through the TikTok promotion on September 29 using my Microsoft account. I received both the redemption email and completed order confirmation, but the cape is absent from Bedrock Dressing Room and Java’s cape/skin editor. It has remained missing for approximately three months. Please verify whether the Aurora Cape entitlement was attached to my Minecraft account and reprocess it if necessary.

    Normal promotion traffic can cause a short delivery delay, but a delay of months with the cape absent from both editions requires support to inspect the account entitlement.^1^ Public reports also document an Aurora Cape delivery/synchronization issue around the promotion.^3^

    References

    1. Redeemed Minecraft Cape didnt show up in cape section - Microsoft Q&A
    2. Problem with redeeming codes for minecraft capes - Microsoft Q&A
    3. Mojira - Issue MC-298061 - Mojang
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