How to fix Dataverse capacity exceeded when I do not use the Power platform.

Question

How to fix Dataverse capacity exceeded when I do not use the Power platform.

Yuttam Joysuree 5

I got a notification that the Dataverse capacity has been exceeded but I do not use the Power platform. Do I need to do anything further? How can I stop getting this message?

Edward Dekkers 10 Reputation points

2026-11-02T07:42:55.1733333+00:00

OP - did you get this sorted? My own Tenant got his email on the 1st, as did one of my customer tenants. Neither of us have ever used Power Platform. I notified my CSP provider and they asked for screenshots, and I went to do that today, and all the dataverse capacity in her Tenant was back to ZERO!!! And what's more - even the graph that shows capacity over time was changed to all zero values also as if it never happened. Mine still show usage at the moment but I have to question whether there's a glitch in the Microsoft Matrix maybe???
Yuttam Joysuree 5 Reputation points

2026-11-02T10:53:02.56+00:00

Hello Edward,

Same for me today when I checked this morning. All counters have been reset to zero. The graph shows the peak on the 31st October as overage.

Looks like it gets sorted out over 3 days.

1 answer

Your answer

Edward Dekkers 10 Reputation points

2026-11-02T07:42:55.1733333+00:00

OP - did you get this sorted? My own Tenant got his email on the 1st, as did one of my customer tenants. Neither of us have ever used Power Platform. I notified my CSP provider and they asked for screenshots, and I went to do that today, and all the dataverse capacity in her Tenant was back to ZERO!!! And what's more - even the graph that shows capacity over time was changed to all zero values also as if it never happened. Mine still show usage at the moment but I have to question whether there's a glitch in the Microsoft Matrix maybe???
Yuttam Joysuree 5 Reputation points

2026-11-02T10:53:02.56+00:00

Hello Edward,

Same for me today when I checked this morning. All counters have been reset to zero. The graph shows the peak on the 31st October as overage.

Looks like it gets sorted out over 3 days.

Answer 1

Hi Yuttam,

Welcome to the Microsoft Q&A forum.

This situation can still occur even if you do not actively use Power Platform. The notification is based on the total Microsoft Dataverse capacity used across the entire tenant, not only on the activity of the person receiving the email.

Some possible reasons include:

The tenant previously created an environment, application, flow, or trial associated with Power Apps, Power Automate, or Dynamics 365.
An administrator or another user in the organization created a Dataverse environment.
A Microsoft application or service automatically created an environment and stored data in it.

When the tenant exceeds its allocated capacity, certain environment management operations may be affected, and the organization may be unable to create new environments. Please contact the tenant administrator, usually the organization’s IT department, to review and free up capacity by following these steps:

1/ Go to the Power Platform admin center.

2/ Open Licensing > Dataverse.

User's image

3/ Review the three capacity categories separately: Database, File, and Log.

4/ Identify which environment is using the most capacity.

5/ Review the owner, applications, flows, data tables, and audit logs in that environment.

6/ If the environment is no longer needed, the administrator can back up the data if necessary and then delete the environment or any unused data.

7/ If the data is still required, the organization can free up capacity by deleting unnecessary data or purchasing additional Dataverse capacity.

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Yuttam Joysuree 5 Reputation points

2026-10-31T19:29:52.5866667+00:00

Hello Ryan,

Thanks for your support. This is useful. I do not intend to use this environment and need to delete it. I can see a bulk delete record option. Is that the one or do I need to use another feature to delete the environment?

Thanks,

Yuttam
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator

2026-10-31T19:55:49.9966667+00:00

Hi Yuttam,

Thank you for your response.

To delete the environment, please follow these steps:

In the navigation pane, select Manage.

In the Manage pane, select Environments.

On the Environments page, locate the environment you want to delete.

Select the ellipsis (...) next to the environment, and then select Delete.

Enter the required confirmation information, and then select Confirm.

Please note that the default environment and the Microsoft 365 Copilot Chat environment cannot be deleted.

For more information, please refer to the following Microsoft Learn article:

Delete an environment in Power Platform admin center - Power Platform | Microsoft Learn

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.