I donot have access to my 1tb storage on onedrive anymore

Question

I donot have access to my 1tb storage on onedrive anymore

Parviz Raminzad 0

I have lost the access to one drive 1tb storage after leaving and joining a family subscription by mistake

Parviz Raminzad 0 Reputation points

2026-10-31T01:45:45.5066667+00:00

My storage does not sync with family subscription

3 answers

Your answer

Parviz Raminzad 0 Reputation points

2026-10-31T01:45:45.5066667+00:00

My storage does not sync with family subscription

Answer 1

John Jefferson Doyon 90,550 Independent Advisor

Hi, @Parviz Raminzad

After rejoining the Family subscription, do you see an active Microsoft 365 Family subscription under your account here https://account.microsoft.com/services?

If it is already active, please allow a few hours for the OneDrive storage allocation to update.

If the storage still shows 5 GB or the previous limit, try unlinking and relinking your OneDrive account using this guide:

Unlink and re-link OneDrive:

https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

You can also try resetting OneDrive if the issue persists.

Click "Add comment" to let me know.

Thanks!

Parviz Raminzad 0 Reputation points

2026-10-31T02:16:40.1+00:00

Thank you, John

A couple of things:

I am using Mac and would Unlink and linking again possibly delete any data? Thanks again
John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T02:20:07.8166667+00:00

Hi,

No, unlinking and relinking OneDrive on your Mac will not delete your files stored in the cloud. Once you sign in again, OneDrive will reconnect and sync your files.

You can safely follow the Mac-specific instructions here:

(Mac) https://support.microsoft.com/en-us/onedrive/unlink-and-re-link-onedrive#tabpanel_1_mac

Thanks!
Parviz Raminzad 0 Reputation points

2026-10-31T02:28:41.6966667+00:00

Would this fix this? I am suppose to have 1TB
Parviz Raminzad 0 Reputation points

2026-10-31T02:29:37.0566667+00:00

Did not load my image, please wait
Parviz Raminzad 0 Reputation points

2026-10-31T02:30:38.66+00:00
John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T02:35:37.19+00:00

Thanks for sharing the image.

But when you go to https://account.microsoft.com/services does the subscription show as active?
Parviz Raminzad 0 Reputation points

2026-10-31T02:38:37.7366667+00:00

No, it doesn't
John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T02:43:17.0166667+00:00

Thank you for letting me know.

Since Microsoft 365 Family does not appear as active under your account, unlinking and relinking OneDrive will not resolve the storage issue.

Please ask the subscription owner to check their sharing settings and resend the Microsoft 365 Family invitation if necessary: https://account.microsoft.com/services/office/sharing

Accept the invitation using the same Microsoft account associated with your OneDrive, then check your subscription status again.

Please update me on your progress.

Thanks!
Parviz Raminzad 0 Reputation points

2026-10-31T02:58:34.1633333+00:00

Thanks John, will do, just to add to the mystry, I can see myself in the family!!?
John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T03:05:47.65+00:00

Hi,

Thanks for sharing the screenshot. I can see that you are already listed in the Microsoft family group.

Just to clarify, is the Microsoft 365 Family subscription owner also a member of this family group?

If the subscription owner is not part of the group, they may need to join it first before sharing the Microsoft 365 Family subscription with you.

Also, if you are already part of another Microsoft family group, you may need to leave it before accepting an invitation to join a different family group.

Thanks!
John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T03:52:41.2766667+00:00

Deleted...

Answer 2

Parviz Raminzad 0

We ended up to delete my membership and rejoin the family group and it is working now. I only need to resync one drive on my Mac. Thanks a lot John. Cheers

0 comments

Answer 3

Parviz Raminzad 0

We ended up to delete my membership and rejoin the family group and it is working now. I only need to resync one drive on my Mac. Thanks a lot John. Cheers

John Jefferson Doyon 90,550 Reputation points Independent Advisor

2026-10-31T15:27:36.7433333+00:00

@Parviz Raminzad Glad to assist!

If all is resolved, feel free to mark the answer for this thread. Otherwise, if anything related to this issue is still unresolved, please let me know.

Thanks!